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Camera Raw on M1 Macbook has "Camera raw graphics acceleration is not supported" warning

Community Beginner ,
Aug 22, 2021 Aug 22, 2021

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Hello,

I'm on a 2020 M1 Macbook 13" with the latest update installed; Big Sur 11.5.2 and just updated all my Adobe apps. Bridge version is 11.1.185 and Camera Raw version is 13.4.0.872.

I have tried using 'Get Info' via the Mac's browser to launch Bridge using Rosetta 2, but the check-box option in the Get Info menu for Rosetta is not featured. I've attached a screenshot of the Camera Raw error message and another of my Preferences in Photoshop to demonstrate that all my other Adobe apps besides Camera Raw are not giving the error message. Please help if you can: Adobe Bridge is still one of the main tools in my workflow. Thank you

TOPICS
Bug , Camera RAW , Image processor , Performance , Problem or error

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correct answers 1 Correct answer

Community Beginner , Feb 28, 2022 Feb 28, 2022

Update on this: I found another post within the community that looks to have resolved the issue. In short, I needed to delete file 'TempDisableGPU2' from the following directory: /Users/USERNAME/Library/Application Support/Adobe/CameraRaw/GPU/. I hope my late response to this thread may help your teams to resolve the issue for future users who may happen to come across it.

 

Here's the post I used: https://community.adobe.com/t5/bridge-discussions/enhance-requires-a-graphics-card-with-metal-support/td-p/12129873

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Adobe Employee ,
Sep 03, 2021 Sep 03, 2021

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Hi there,

Sorry to hear about this. Could you please try reinstalling the Camera Raw Plugin and let us know if it helps? https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

Regards,
Sahil

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Community Beginner ,
Sep 04, 2021 Sep 04, 2021

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Hi Sahil,

Thanks for getting back to me on this. Someone from the Adobe customer service line worked with me a few days back to install/reinstall multiple Camera RAW plugins-- I think he went as far back as 12.1 but I can't recall exactly. Regardless, none of them appeared to make any change to the problem. I went ahead and reinstalled the latest plugin again, and it didn't solve the issue.

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Community Beginner ,
Feb 28, 2022 Feb 28, 2022

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Update on this: I found another post within the community that looks to have resolved the issue. In short, I needed to delete file 'TempDisableGPU2' from the following directory: /Users/USERNAME/Library/Application Support/Adobe/CameraRaw/GPU/. I hope my late response to this thread may help your teams to resolve the issue for future users who may happen to come across it.

 

Here's the post I used: https://community.adobe.com/t5/bridge-discussions/enhance-requires-a-graphics-card-with-metal-suppor...

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