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Can't change document type in smart collections

Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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When I make smart collections I often use different types of document in the search. I encountering an issue when I either try to add multiple document types or to change the exisiting type of document, I have lost all of the different types of file to look for.

 

This has just started in the past week.

 

I'm using windows 10 and bridge 12.0.1.246

 

CC is telling me it's up to date, so I'm stumped.

 

 

 

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi there,

Sorry to hear about this. Could you please try resetting Bridge's preferences and let us know if it helps? https://helpx.adobe.com/be_en/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

Regards,

Sahil

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Community Beginner ,
Feb 14, 2022 Feb 14, 2022

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none of this works, in fact the instructions don't actually tally with what I can see.

 

I have uninstalled bridge, I've removed the cache folders and as much of the information about the older versions of bridge that I had installed. I still can't change the criteria for searching, this is really irritating as the program is no longer fit for it's main purpose. what else can I do?

 

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Community Beginner ,
Feb 16, 2022 Feb 16, 2022

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any chance i can get some help with this, i need bridge and it has suddenly started acting up.

 

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