• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't use Adobe Bridge (MacOS)

New Here ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

Hi,

 

In the last few days i've been getting this nnotice when o try to use Adobe Bridge:

Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide.
 
The app just crashes and i can't use it.
Thanks.
Nuno Almeida
TOPICS
Bug , Crash or freeze

Views

227

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 25, 2023 Jan 25, 2023

Hi @Marisa Barbosa Fotografia   ,
Can you Share the Logs collected with Log Collector Tool with us at sharewithbr@adobe.com so that we can investigate the issue?

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  

                     /Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired languag

...

Votes

Translate

Translate
Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

Hi @Marisa Barbosa Fotografia   ,
Can you Share the Logs collected with Log Collector Tool with us at sharewithbr@adobe.com so that we can investigate the issue?

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  

                     /Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired language after relaunch.

Note: Please create folders that do not exist while copying files in step 1.


Regards,
Bridge Team

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

LATEST

Hi vijayn84325283,

Thank you so much for your answer.
Problem solved!
Meanwhile i´ve installed log collector tool and i've received the following:

 

"Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20230125_220354_387-mac-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

 

The Log Collector Tool team

 

Note: Please do not reply to this email; it is auto-generated."

 

If you need me to do anything else please let me know.

Thank you again.

 

Marisa Barbosa

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines