Can't use Adobe Bridge (MacOS)

[Marisa Barbosa Fotografia]

Hi,

In the last few days i've been getting this nnotice when o try to use Adobe Bridge:

Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide.

The app just crashes and i can't use it.

Thanks.

Nuno Almeida

[vijayn84325283 · Accepted solution]

Hi @Marisa Barbosa Fotografia   ,
Can you Share the Logs collected with Log Collector Tool with us at sharewithbr@adobe.com so that we can investigate the issue?

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  

                     /Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired language after relaunch.

Note: Please create folders that do not exist while copying files in step 1.

Regards,
Bridge Team

[Marisa Barbosa Fotografia]

Hi vijayn84325283,

Thank you so much for your answer.
Problem solved!
Meanwhile i´ve installed log collector tool and i've received the following:

"Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20230125_220354_387-mac-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

Note: Please do not reply to this email; it is auto-generated."

If you need me to do anything else please let me know.

Thank you again.

Marisa Barbosa