Can't zoom in and can't rotate images after updating to Adobe Bridge CC 2019

[ani_k1]

I updated Adobe Bridge to CC 2019 a couple of days back and have been facing a couple of issues ever since:

1) I can't seem to rotate most of my RAW files. Out of 1200 files in a folder, there are about 300 which I can rotate but the rest I can't.

2) I can't zoom in to 100% view on the same images as well.

I have tried uninstalling and installing again but it hasn't helped. The same files were absolutely fine in the prior version of Adobe Bridge.

Does anybody know what's happening here?

[jbm007]

Try clearing your preferences.

[Abhishek.Seth · Accepted solution]

Please reset preferences as per steps below:

• Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.
• Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

[ani_k1]

Thank you, Abhishek.

[defaultmafycrdw7wc1]

I did this twice, and it did not work.  If I use various comands to rotate imager 5-10 times, it will eventually rotate it, but only one image at a time. 

[Michelle27472310i8sx]

this did not work

[elianoimperato]

Please, help me to understand. I have the same problem to rotate the images and I did these steps. I had my photos labeled with red and yellow colours. Why after this reset now all the photos came with white labels?

However I'm still unable to rotate the photos with "cmd" + "[" or "]" shortcus.

[ani_k1]

Thank you, jbm007.