• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Cannot obtain files from this device. Adobe Bridge

New Here ,
Jan 16, 2021 Jan 16, 2021

Copy link to clipboard

Copied

I am trying to get the imgaes from my SD card, convert to DNG and save to my computer. I've done it a million times, but today I am getting the error message: Adobe Bridge cannnot obtain files from this device. Please ensure that the device is connected prooperly, or that the battery is charged, and try again.

 

I tried a different card reader and different USB ports and still the same error. I even uninstalled Bridge and reinstalled it so it is the most up to date version. In the preview before I click "Get Media" I can see all of the images so I know it's reading my card.

TOPICS
Crash or freeze , Import and export , Performance , Problem or error

Views

472

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 19, 2021 Jan 19, 2021

Copy link to clipboard

Copied

LATEST

What OS version do you have?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines