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Cannot open Bridge 2022 anymore

Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Hi there,

 

since my yesterday's update to MAC Monterey 12.4 , i cannot open Bridge 2022 anymore. Despite an update of Bridge to the latest version, de-and reinstallation of Bridge 2022, i am still unable to open it. It crashes immediately. Bridge 2021 still works fine. Has anyone a clue how to fix the problem? Thks. Ralph

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Crash or freeze

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correct answers 3 Correct answers

Community Expert , Jun 21, 2022 Jun 21, 2022

Have you deleted the preferences? Uninstall/reinstall on the Mac is generally a waste of time- that's a Windows troubleshooting step.

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Community Expert , Jun 21, 2022 Jun 21, 2022

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application, for the Mac, press Command-Option-Shift. For PCs, press Control-Alt -Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache”, and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

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Community Beginner , Jun 23, 2022 Jun 23, 2022

Still wasn't working - however, I found the solution on another thread - Sophos Anti Virus is blocking it from launching.

 

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Community Expert ,
Jun 21, 2022 Jun 21, 2022

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Have you deleted the preferences? Uninstall/reinstall on the Mac is generally a waste of time- that's a Windows troubleshooting step.

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Hi Lumigraphics, i am not sure what you mean. Where shoud I delete the preferences as i am unable to open Bridge?

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Community Expert ,
Jun 21, 2022 Jun 21, 2022

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Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application, for the Mac, press Command-Option-Shift. For PCs, press Control-Alt -Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache”, and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Thank you very much Gary and Lumigraphics. You made my day!! Bridge works fine again!

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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This isn't working for me, even when pressing Cmd+Opt+Shift I can't open Bridge, I just get the same "Quit unexpectantly" message.

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Make sure that you keep on holding CMD-OPT-SHIFT until the window pops up. By the way, on european Macs you will have to press CMD-ALT-SHIFT as there is no OPT key. Good luck.

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Still wasn't working - however, I found the solution on another thread - Sophos Anti Virus is blocking it from launching.

 

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Thank you very much! Easy fix. Some disapointments because I had to do this.

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