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Cannot see Thumbnails nor Previews using Bridge 14.1 on Window 11

New Here ,
Jun 11, 2024 Jun 11, 2024

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I cannot see Thumbnails nor Previews using Bridge 14.1 on Window 1. I just boxes instead.

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Problem or error

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Adobe Employee ,
Jun 25, 2024 Jun 25, 2024

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Hi lelandj93609477. Welcome to Bridge Community. I'll help you figure this out. 

 

Please check that this discussion has given solutions to the issue you posted here.

https://community.adobe.com/t5/bridge-discussions/bridge-is-not-showing-thumbnails-where-can-i-recti....

 

Let us know if this helps. 

Thanks,

Shivani 

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New Here ,
Jun 25, 2024 Jun 25, 2024

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I am facing the same issues here. Some MOV and MP4 files are showing yet others simply don't.

 

Using a the latest version of Bridge 14.1.1.274 on Windows 11 too.

 

I have tried all the suggested methods in this discussion and none worked so far.

 

From what I observed, MP4 from my insta 360 go3 worked, MOV from an iPhone 13 mini worked. MOV from iPhone 15 Pro Max didn't work and some other MP4 didn't work too.

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