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Cannot use Bridge for downloading photo's from card.

Community Beginner ,
Nov 01, 2022 Nov 01, 2022

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Since the last update  (I use adobe CC) I cannot download photo's from card to my desktop computer (Windows) using Bridge. When I put the card in the reader it says: G:\ Toepassing niet gevonden (application not found). When I try to download photo's using Bridge (get photo's from camera) it says there are no devices found. 

 

The card works, the photo's are on it, because when I try to acces the card I can see all the photo's. I would like to download photo's using Bridge again. Can anyone help me?

I tried re-installing bridge, that doesn't work...

Please help!  Thanks!!

 

Carla

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Hello,

 

Thank you for reaching out to us and reporting the issue. 

 

We are able to reproduce this on Bridge 2023 (auto-play feature only) and the team is investigating the same.

 

You can still use Adobe Photo Downloader from Bridge

1. Launch Bridge

2. Either click on the icon highlighted in Red in the following screenshot or from Files menu Files-> Get Photos From Camera...

 

rahuls19449165_0-1667295829361.png

 

Thanks,

Bridge Team  

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Hello,

 

Thank you for reaching out to us and reporting the issue.

 

We are able to reproduce this on Bridge 2023 (auto-play feature only) and the team is investigating the same.

 

You can still use Adobe Photo Downloader from Bridge

1. Launch Bridge

2. Either click on the icon highlighted in Red in the following screenshot or from Files menu Files-> Get Photos From Camera...

 

rahuls19449165_0-1667295890989.png

 

Thanks,

Bridge Team  

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Community Beginner ,
Nov 01, 2022 Nov 01, 2022

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Thank you for your reply. Unfortunately -as I mention in my message - the main problem is not that it doesn't start automatically. I am also not able to use the photodownloader from Bridge (get photo's from camera). I'll attach a screenshot. Hope you are able to solve this problem for me!

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Could you please provide the following information for further investigating this issue?

 

  1. What is the version of Bridge you are using? Is it Bridge 2023?
  2. Was it working fine on Bridge 2022?
  3. Is auto-play setting enabled for Bridge 2023? Please check at
    • Control Panel->Hardware and Sound-> AutoPlay for removable drive and Memory Card
    • Windows->Search->AutoPlaySettings. 
    • Please share screenshots of both a and b
  4. From the screenshot it seems
    • you have Photo Downloader already opened and then you inserted a removable drive in the system and then you are getting the error message
    • A removable drive is already inserted and then you are opening Bridge -> Launch Adobe Photo downloader and you are getting the error message
    • Please confirm a or b
  5. What happens when you click OK in the error message and then Refresh the list again in Photo Downloader  To refresh the list, select <Refresh List>  from the drop-down in Photo Downloader.
  6. What device are you using (card/card reader model) and OS version?

 

Thanks,

Bridge Team

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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Thank you for your response! The problem is not only that
photodownloader doesn't start automatically. The main problem is that
Bridge doesn't recognize any of my cards.

My answers are the following:
1) I use Bridge CC, so it is the latest version of Bridge (2023)
2) Yes it was working fine until the new version was installed
3) Yes (see screenshot)
4) B, I get the message [application not found] the moment I insert the
memorycard. When I open Bridge and want to get photo's from camera, it says
the list is empty... no devices found.
5) Nothing happens, see screenshot
6) I use Scan Disk extreme Pro CF Express 64 GB
OS:
Apparaatnaam DESKTOP-0PB82EJ
Processor 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz
Geïnstalleerd RAM-geheugen 32,0 GB (31,8 GB beschikbaar)
Apparaat-id D5B3F6C9-D66D-465E-9310-A7516FC52A09
Product-id 00326-00876-86780-AAOEM
Type systeem 64-bits besturingssysteem, x64-processor
Pen en aanraken Ondersteuning voor peninvoer


hope you can help me, because this is really annoying. Many thanks in
advance!
Carla

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Community Beginner ,
Nov 19, 2022 Nov 19, 2022

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Same with me.... its says "no valid file found" when it used work perfectly before.

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Meantime, I'll move this to the Bridge forum for you, which is the appropriate forum for your question.

* The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Questions about business plans should be posted in Enterprise and Teams 
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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New Here ,
Nov 18, 2022 Nov 18, 2022

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I can't download images using Adobe Bridge 2023. It errors everytime. I downloaded Adobe Bridge 2022 and it works fine. I have both versions on my PC. So until Adobe Bridge 2023 is fixed I'll use Adobe Bridge 2022 to download images on my SD cards.

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Adobe Employee ,
Nov 24, 2022 Nov 24, 2022

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Hi,

 

The auto-play issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

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New Here ,
Nov 24, 2022 Nov 24, 2022

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LATEST

I downloaded the patch and tried downloading my photos from SD card to PC with Bridge 2023 again. Seems to be working ok now. Thanks!!

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