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Complaint - not able to log in due to no connection.

New Here ,
Mar 18, 2020 Mar 18, 2020

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I was on a commerical shoot this week and wanted to evaluate what I had created with my client on location. I went to open Bridge but kept getting the message that it could not establish a connection and therefore could not authenticate me. 

 

Not only was this highly embarassing but we also lost a lot of time, meaning the shoot had to be extended for which the client will not compenate me for. 

 

I would like some sort of compensation as this is a service I pay for and could not use through no fault of my own. This is a direct consequnece of Adobe operating in the cloud without a back up mechanisim for when you are on location and have no 3G or 4G coverage. 

 

I talked to the customer help team who where no help and just told me to post on here. 

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Community Expert ,
Mar 18, 2020 Mar 18, 2020

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We are community volunteers, not Adobe. Don't hold your breath on getting compensation.

 

Try posting here: https://feedback.photoshop.com/photoshop_family

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New Here ,
Mar 18, 2020 Mar 18, 2020

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I know. Hence I complained to Adobe employees via the chat system who was no help at all and just told me to post on here.

 

Thanks for replying. 

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People's Champ ,
Mar 19, 2020 Mar 19, 2020

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Been bitching for a year now about this issue.

Adobe needs to add a login timer for situations like this.

Until it affects Adobe financially don't expect much to change.

When pigs start flying you will see somethings finally change

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