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CR2 photography from Canon 5D Mk IV - Image damaged in Br and Ps

New Here ,
Jan 03, 2021 Jan 03, 2021

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Some images of CR2 files taken by the Canon 5D Mk Iv camera, are displayed in Bridge and Photoshop damaged. This situation only occurs in the Adobe software, because the camera or other software (Example: FastStone Image Viewer) appears correct.If you convert to DNG, the problem remains, with the DNG being damaged. (same as CR2 but in all software).

I send the  visualisation problem (Jpg)

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Community Expert ,
Jan 03, 2021 Jan 03, 2021

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Hi Ruisobral,

 

Have you tried to turn off the Graphic Processor in ACR's Preferences?

 

Please let us know if this solves the problem.

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People's Champ ,
Jan 05, 2021 Jan 05, 2021

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Also make sure you have the latest video card driver from the manufacturer installed

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Thanks...i go try.

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