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download and converting files to DNG with canon EOS R

New Here ,
Oct 22, 2020 Oct 22, 2020

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I am having an issue converting my files from the the EOS R Canon cameras to DNG.( I have 2 cameras and the issue is both of them) When I download I select convert to DNG and it says at the end of the downloading that the conversion wasn't successful. It only happens from the EOS R camera not from the 5D mark 4 . When I open the program again all the settings go back to default. It doesn't save the locations I want for downloading the pictures and it doesn't remember the creator or anything else it's as if I reintstalled it. I have 2 computers and it is tha same problem with both of them and in all versions including the old  ones. 

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