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Erreur : Parse unexpected char

New Here ,
Nov 24, 2023 Nov 24, 2023

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Bonjour ,

 

J'ai un message d'erreur : Parse unexpected char  et le logiciel Bridge plante.

Avez vous une idéede la source de cette erreur?


merci

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Adobe Employee ,
Nov 29, 2023 Nov 29, 2023

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Hello,

 

Thank you for reaching out to us. We really apologize for the inconvenince caused. To better investigate the issue, it is a request to kindly share the following information at sharewithbr@adobe.com. 

You can upload/share the data using any hosting/file transfer service like OneDrive, WeTransfer, etc.

 

1. Machine details (hardware, os)

2. Have you recently installed or upgraded any software on your system. For e.g. VPN, any security software, etc. If yes, could you please check if disabling it is resolving the issue for you or not?

3. Are you managing softwares or your own or is their IT department handling it?

4. Since when you have started facing this issue?

5. Are you facing this issue on Bridge 2022, Bridge 2023 and Bridge 2024 all? Please mention the versions on which you are facing this issue

6. Please collect the logs using Adobe Log Collector tool
7. Are you trying to access the data on an external drive
8. In addition to the logs generated by Adobe Log Collector tool, please share the following Bridge specific settings

  • Windows location
    • Appdata - C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2024 (all the content in this folder)
    • Registry entry - Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2024
  • Mac location
    • Appdata - /Users/<username>/Library/Application Support/Adobe/Bridge 2024 (all the content in this folder)
    • Registry entry -  /Users/<username>/Library/Preferences/com.adobe.bridge14.plist

 

We might reach out to you to get more information but it would be helpful if you can share the asked details as early as possible.

 

Thanks,

Bridge Team

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