Error running the Bridge Photo downloader - no device found

[michaelp62304749]

I am seeing within the App: “Get Photos from: <None Detected>. and “No Device Found”.

It previously worked reliably in 2022.

Now when I attach an SD card reader to my Macbook Pro, 15-inch, 2019, the Photo Downloader app immediately opens, but it fails to recognise the device.

Following this error:-

I have tried alternative card readers.

I have re-installed the latest version of Bridge (vers 13.0.2.636). and I also tried an earlier version.

I have rebooted the MACbook and reset the NVRAM running on the latest macOS Ventura 13.2

If I run the same Photo Downloader version on my older MacBook Pro which now only works on the Monterey Operating System, the App works correctly, recognising the same SD card.

Does anyone have any ideas about what corrects this problem?

[kevin_todora]

I don't have an answer but wanted to add that I am having same issue as you. I have started to use lightroom or drag files manually from cards rather than use Bridge Photo Downloader. 

[stevend7682836]

I am also having the same issue. It started as soon as I installed the latest update from Apple (13.2.1).

[stevend7682836]

A little more info. I am using a compact flash card inserted into a card reader attached to a dock. I tried connecting the card reader directly to a thunderbolt port on my Mac Studio. The result was the same. Interestingly, Adobe Bridge does see the card reader and card and it appears in the folder tree. I can import the photos using the "Import from Device" option but it refuses to allow the "Get photos from camera" option. Using "Import from device" is less satisfactory because you have to replace the meta data with a custom template and then rename the photos once they have tramsferred. Using "Get photos from camera" did that with one step. 

I also tried connecting my Canon 5D MK III to the Mac Studio and Bridge did allow me to select the camera. Howeever,  it only showed two of the 76 images on the compact flash card. Weird.

[stevend7682836]

Tried using a card reader with a Windows 10 PC and the latest Creative Cloud installed. No problems - "Get photos from camera" worked as expected. This problem seems to be limited to Mac OS (at least for now). In fact there was no option to "Import photos from device".

[pankajg6675616]

Hi,

Thanks for your feedback.

We are aware of this issue and working on it.

Here is a help link for a workaround.

https://helpx.adobe.com/bridge/kb/bridge-and-macos-ventura.html

Thanks,

Bridge Team

[Mohit Goyal]

Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

Please update or install Bridge Beta via the Creative Cloud Desktop app.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

[stevend7682836]

Yes! That worked. Thank You, thank you, thank you!

[michaelp62304749 · Accepted solution]

The latest Beta Version of Bridge V 13.0.3.686 noew solves this problem