Export is resizing incorrectly

[jedw30033601]

I am consistently having Bridge resize images on Custom Export even when I set the scaling to 100% and incorrectly sizing images when I specify Fit to Long Edge. They are all shrinking down to about 5% with almost every image going to 252x189pixels when the originals are 

Original Files are HEIC (iPhone) and exporting to Jpeg quality 10. 

Anyone know what I could possibly be doing wrong? 

[Yeeeeeeha]

I'm still having the exact same issue - renewing this question. Same thing happens with Workflows - even though there is NO resize component in my workflow (only file type converstion) it's still resizing my HEIC images to a postage stamp size. 

[Shinjan Mitra]

Hi @Yeeeeeeha ,
Thanks for your feedback.
Could you share the following details about the issue:

• Bridge version
• System configuration
• Is the issue specific to particular files/format?

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com

Thanks,
Bridge Team

[Dan217816280eft]

I am having this exact same issue.
Adobe Bridge: 12.0.2.252
trying to convert to JPG and its automatically resizing and making them tiny

I'll email the files to that email now.. 

[Yeeeeeeha]

Just tested on Bridge version 12.0.2.252 - The downsizing to 320x240 @Deleted User still happens for HEIC files. I tested the same workflow on jpg and ARW's and the workflow seems to work as expected - converts to jpg with no resize.

OS Name Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z690 AORUS MASTER
System Type x64-based PC
System SKU Default string
Processor 12th Gen Intel(R) Core(TM) i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. F7, 1/27/2022
SMBIOS Version 3.4
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z690 AORUS MASTER
BaseBoard Version Default string
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.778"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 128 GB
Total Physical Memory 128 GB
Available Physical Memory 101 GB
Total Virtual Memory 147 GB
Available Virtual Memory 109 GB
Page File Space 19.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Yeeeeeeha]

Sorry - I didn't get a notification about this until today - 

Just tested again and same thing

Bridge Version 13.0.2.636

System

Device name 
Processor 12th Gen Intel(R) Core(TM) i9-12900K 3.20 GHz
Installed RAM 128 GB (128 GB usable)
Device ID 

Product ID 
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 22H2
Installed on ‎12/‎5/‎2022
OS build 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0

It's specific to converting HEIC ios files to any other format using Bridge workflows as far as I can tell.

[brandonl22076442]

Same issue here, is there any fix?

[iryna1985]

I am having the same issue: HEIC to JPG conversion and also the Workflow option makes the resulting JPG files tiny. I think the HEIC thumbnail is being converted instead of the actual image.

[Niet toegevoegd]

Same here. Really annoying.

Bridge version 13.02.636.

Converting files with extention HEIC, image resize 100%, will result in very tiny unusable JPG files. 

[silencebob]

Same problem, it's so frustrating because the ONLY reason I am trying to export from .heic to .jpg is BECAUSE my LrC does not recognize the .heic files in the first place (but hey, Bridge does, and so does Windows....).  Anyone here also experience problems or inability for LrC to see .heic files? 

[samc82180645]

same problem. windows 11 - bridge. etc.. wtf.

[matt_vitalone]

I am having the same issue as well on Windows 10

[default17ayhp871hob]

Same issue, any fixes yet?

[splashythefish]

Pretty ridiculous that we pay hundreds of dollars a year for a product that can't even manage the file format of the Most popular consumer camera on the planet. I mean this ticket has been open for two years..... yikes......

[Rob_Cullen]

My LrC v13.01 renders and edits HEIC files quite OK.  So I don't know if it is a problem with differences in PC or Mac, and operating systems.

[abafoss]

I have the same issue. When exporting through Bridge the pictures are downsized significantly. When I instead run them through a batch process in Photoshop the pictures come out in the original size. I am using Bridge v.14.0.1.137 and Windows 10.

[Scott346058452v2d]

I'm having the same problem. 

[stevenk80641483]

This is borked, does ADOBE even know of this issue? Seems a little rediculous to have so many updates in the last few years eyt this feature, thats very much advertised, doesnt even work!

Bridge sucks!

[present-united Records]

I am still having the Same problem on WIndows 11 with Bridge 14.0.1
How can this still be unfixed? This is SO annoying, Adobe is getting worse and worse, Photoshop really is the last proper Programm that they offer and the only on I haven't found a valid replacement for.