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Files were not obtained from device.

Zach214124
New Here ,
May 03, 2020 May 03, 2020

I just recently downloaded Adobe Bridge to import my photos from my old phone to my pc and i keep getting this error each time i try.

how can i stop this? 

 

 

 

Screenshot_1.png

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Eugenio.NYC
Advocate ,
May 03, 2020 May 03, 2020
LATEST

Sorry about that, try resetting preferences

https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

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Resources
Get Started
Bridge - Get Started
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Bridge - User Guide
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New features & Updates
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View & Manage Images in Bridge
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Troubleshooting
Troubleshoot Performance & Freeze Issues
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How to Install Output Module
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What's fixed?
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Camera Raw editing is not enabled
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Bridge does not recognize some devices
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