Get Photos From Camera doesn't work anymore

[musziQ]

I'm working on Win7 64b. Bridge CC 2017

For some odd reason, when I click on the "get photos from camera" button, it does nothing. No hourglass, nothing.  I uninstalled, keeping settings, and reinstalled and it works the first time. On subsequent tries, nothing.

[almam41]

Need help too!  I just got a "new" refurbished pc with Windows 10 and installed Bridge CC.  When I click the "get photos from camera" the top bar (where the menu is) just flashes a different color and then nothing.  I've tried uninstall/install and clearing cache etc, nothing works!  I've tried with a card reader and Bridge can "see" the card but still won't import.

[Deepak_Gupta1]

Hi,

What is the build number of Bridge are you using? You can check the build number from "About Bridge" dialog under Help menu.

You can try launching the Photodownloader application directly. There is Photodownloader.exe located in Photodownloader folder under Bridge's installation directory.

Thanks,

Deepak Gupta

[musziQ]

My build number is 7.0.0.93 x64

[almam41]

My build number is 7.0.0.93 x 64.  I tried launching the photodownloader by clicking open and nothing happens, also as administrator.  I quit Bridge and Creative Cloud before trying.

[musziQ]

I *can* open the photodownloader application, manually, but it still won't launch from Bridge.

[Mohit Goyal · Accepted solution]

Hi musziQ,

You may try and reset the Bridge preferences back to defaults and check if that helps, refer the document: Troubleshoot Adobe Bridge for errors and freezes

Let us know if that helps.

Regards,

Mohit

[musziQ]

On one of the occasions when I re-installed the program I decided not to keep any settings. Again, the importer works the first time or two but then goes back to doing nothing.

[BPhoto]

I too am having an issue with "Get Photos From Camera".  I am using a Mac Studio and everything is up to date.  I have reset Bridge to its defaults and have purged the cache.  I continues to say "<None Detected>" when I select a device.  I want to use this function so it will convert raw images and create a back up.  I am importing off of an SD card.  The computer sees the SD card.  Bridge sees the SD card.  If I chosse "Import from Device..." the program sees the files.  But no device detected when I try to use the Get Photos from Camera function.  What gives?

[CliveDG]

I'm not experiencing this bug despite it working previously. I'm using version 14.0.0.102