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Get photos from camera not working

Community Beginner ,
Sep 24, 2023 Sep 24, 2023

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New computer. New Windows 11. New downlode AdobeBridge. Get photos from camera does not bring up the import dialogue. Bridge recognises the camera( XT5) but nothing happens.

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correct answers 1 Correct answer

Adobe Employee , Sep 29, 2023 Sep 29, 2023

Hi,

 

Thanks for your feedback.

We are able to reproduce the issue. We’ve added this to our engineering issue pipeline.

As a workaround, please install Visual C++ Runtime.

 

Thanks,

Bridge Team

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Community Expert ,
Sep 24, 2023 Sep 24, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs">

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Hi,

 

Thanks for your feedback.

We are able to reproduce the issue. We’ve added this to our engineering issue pipeline.

As a workaround, please install Visual C++ Runtime.

 

Thanks,

Bridge Team

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Adobe Employee ,
Oct 29, 2023 Oct 29, 2023

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Hello,

 

We have released a new Adobe Bridge 2024 Beta build (14.0.1.128) which fixes this issue. We would love for you to try it out and share feedback.

 

For a complete list of fixed issues, please refer to community post announcement.

 

Regards,
Bridge Team

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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LATEST

Hi,


The issue has been fixed in the latest Bridge release 14.0.1, along with a few other critical bug fixes.
The complete list of fixed issues is available at https://helpx.adobe.com/bridge/kb/fixed-issues.html.
Please try the build and confirm if the fix holds up at your end.

 

Regards,
Bridge Team

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