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Hardware acceleration disabled in Bridge CC 2019

Explorer ,
Nov 16, 2018 Nov 16, 2018

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Bridge 9.0.1.216 x64 under Windows 10 x64

- Bridge shows an error window like "GPU acceleration disabled / software rendering activated", hangs and crashes at first start

- Software Rendering is ticked and grayed out permanently in Bridge Preferences

- got a new i7 system build with Nvidia GTX 1060 3 GB, latest Nvidia drivers (no beta, no game specific drivers or bugfixes installed)

- other Adobe apps and system in general works fine with graphics card / Photoshop uses GPU correctly in highest mode

Is this bug known and fixed with next update? Thanks

Photoshop GPU system info:

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=3072

glgpu[0].GLName="NVIDIA GeForce GTX 1060 3GB"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="25.21.14.1694"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1060 3GB/PCIe/SSE2"

glgpu[0].GLRendererID=7170

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll"

glgpu[0].GLDriverDate="20181112000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=3072

clgpu[0].CLName="GeForce GTX 1060 3GB"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="416.94"

clgpu[0].CLBandwidth=1.41715e+11

clgpu[0].CLCompute=1444.91

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People's Champ ,
Nov 16, 2018 Nov 16, 2018

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Is this a laptop with dual GPU s?

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Explorer ,
Nov 16, 2018 Nov 16, 2018

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No, desktop PC with single GTX 1060 3 GB

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People's Champ ,
Nov 16, 2018 Nov 16, 2018

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Try clearing your Bridge preferences, reboot and run Bridge again and see if things got cleared up.

Your card should not be a issue for Bridge.

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Explorer ,
Nov 16, 2018 Nov 16, 2018

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Seems this solved the issue for now - will continue monitoring.

Thanks for your prompt support. Have a nice day

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Explorer ,
Nov 19, 2018 Nov 19, 2018

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Hello again...   Same message box and crash after clearing procedure at Bridge first start. Error message in English:


"Bridge detected a display driver issue and disabled GPU rendering using the graphics hardware. Restart Bridge for the best experience.
Visit the manufacturer's website to find out about the latest software."

Any suggestions?

Bridge_crash_message.jpg


Thanks

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New Here ,
Feb 11, 2019 Feb 11, 2019

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Same problem. None of the above actions helped. Net reinstallation of windows and bridge did not help. Windows 10 1809, NVIDIA GeForce GTX 1060 6GB. Adobe Bridge CC 9.0.2 This situation on two computers.

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New Here ,
Mar 08, 2019 Mar 08, 2019

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Same here with a Nvidia GTX 970, crashes when I login and bridge is automatically opening . Works fine when you open Bridge manually aftewards.

Ideally, I would stop Bridge opening automatically when I login to Windows 10 anyway, but I haven't figured how to do that yet.

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New Here ,
Jun 24, 2021 Jun 24, 2021

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