HEIC files are blurry when I hit spacebar to preview them in Windows 10

[default152flg52nj82]

Hi, my workflow in Bridge is to simply hit spacebar then go through all of my photos either deleting them or rating them, but for any HEIC files from my phone the quality is really low and they look really blurry.

I've tried going Preferences -> Advanced and making sure 'Generate monitor-size previews' is checked and I've purged the cache but they're still the same as before. I do have the Windows 10 HEIC codecs installed and they open fine in Windows 10 Photos.

Any suggestions please?

[jbm007]

Not seeing that issue here.

Try clearing your folder cache.

[default152flg52nj82]

Thank you for checking, I have cleared the cache folder but when they regenerate they're back to being blurry and low quality again 😞

I noticed another user having a similar problem here Bridge - Camera Raw - Heic & Hevc Issues - Adobe Support Community - 11918371

[jbm007]

I have a feeling you do not have the correct extension installed.

Why are my HEIC files low resolution? - Microsoft Community

[default152flg52nj82]

Thanks so much, really appreciate your help but unfortunately I already have that extension installed. I'll see if I can somehow uninstall and re-install but I can't find the option for some reason 😕

[jbm007]

Is your verwsion of windows higher then this level?

Windows 10 version 17763.0 or higher

[jbm007]

Here are the two versions I ahve installed.

[default152flg52nj82]

Thanks! I've just checked and apparently I'm on 19042 so should be okay there

[default152flg52nj82]

Thanks so much for looking into this and helping me, how do you see which extensions are installed please? I couldn't find that section, nor in the Microsoft Store. 

[davidp79379429]

STUPID SOLUTION

[artichoked]

Same issue on OSX! The dumbest thing about it is only the first thumbnail appears sharp, the rest are blurry. And if I resort thumbnails, then whichever one displays first appears sharp. And the original photo that was sharp is now blurry. So it has nothing to do with the actual files, it's clearly a bug in Bridge.

[artichoked]

One desperate workaround is to open all of your photos in Camera Raw to review. But this is absolutely infuriating Adobe.