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HEIC files are blurry when I hit spacebar to preview them in Windows 10

Explorer ,
May 30, 2021 May 30, 2021

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Hi, my workflow in Bridge is to simply hit spacebar then go through all of my photos either deleting them or rating them, but for any HEIC files from my phone the quality is really low and they look really blurry.

 

I've tried going Preferences -> Advanced and making sure 'Generate monitor-size previews' is checked and I've purged the cache but they're still the same as before. I do have the Windows 10 HEIC codecs installed and they open fine in Windows 10 Photos.

 

Any suggestions please?

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Bug , How to , Problem or error

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People's Champ ,
May 30, 2021 May 30, 2021

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Not seeing that issue here.

Try clearing your folder cache.

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Explorer ,
May 30, 2021 May 30, 2021

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Thank you for checking, I have cleared the cache folder but when they regenerate they're back to being blurry and low quality again 😞

 

I noticed another user having a similar problem here Bridge - Camera Raw - Heic & Hevc Issues - Adobe Support Community - 11918371

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People's Champ ,
May 31, 2021 May 31, 2021

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I have a feeling you do not have the correct extension installed.

 

Why are my HEIC files low resolution? - Microsoft Community

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Explorer ,
May 31, 2021 May 31, 2021

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Thanks so much, really appreciate your help but unfortunately I already have that extension installed. I'll see if I can somehow uninstall and re-install but I can't find the option for some reason 😕

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People's Champ ,
May 31, 2021 May 31, 2021

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Is your verwsion of windows higher then this level?

Windows 10 version 17763.0 or higher

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People's Champ ,
May 31, 2021 May 31, 2021

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Here are the two versions I ahve installed.2021-05-31_16-52-44 heif 2.jpg2021-05-31_16-51-42 heif ext.jpg

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Explorer ,
Jun 01, 2021 Jun 01, 2021

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Thanks! I've just checked and apparently I'm on 19042 so should be okay there

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Explorer ,
Jun 01, 2021 Jun 01, 2021

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Thanks so much for looking into this and helping me, how do you see which extensions are installed please? I couldn't find that section, nor in the Microsoft Store. 

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