Installing Adobe Bridge Problem

[jray9242]

I just downloaded Adobe Bridge CC and when I click on the install problem all I get a blank screen.

It brings up a blank white box

I am running Windows 7.

Thanks for the help

[malays84501778]

hi,

please share the screenshot, machine specifications and logs of your machine by downloading and running adobe log collector tool.

[jray9242]

Hope this helps.

7

[malays84501778]

hi,

Can you please share the logs using adobe log collector tool.

Thanks

[jray9242]

https://www.dropbox.com/s/melqpagn9fiuqnp/AdobeLogs-27112017-1744-Jim-PC.zip?dl=0

Here you go.

[cherishyn12122954 · Accepted solution]

Hi jray9242,

It seems that you are using an old version of Internet Explorer. Could you please try installing after upgrading to IE 11.

In case you are already using latest IE, kindly let us know.

Regards

Cherishy

[Deepak_Gupta1]

Hi jray9242,

Is your problem resolved?

Regards,

Deepak Gupta