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iPhone import shows no valid files

New Here ,
Dec 29, 2018 Dec 29, 2018

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Using Bridge v9.0.2.219.x64 for iPhone 8+ using iOS12.1.2 on Windows 10.

Bridge shows my iPhone and photo & movie files but all are listed as 0 bytes and no valid previews are shown. I have followed steps shown elsewhere to reset preferences and clear the cache, and tried software rendering. All make no difference whatsoever.

Windows File Explorer sees and imports the files, no problem.

How do I fix Bridge to do the same?

And that being the case, what is the point of Bridge anyway?

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Community Expert ,
Dec 31, 2018 Dec 31, 2018

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It seems that Photo Downloader doesn't properly support some newer devices such as larger iPhones. You'll need to copy files manually.

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New Here ,
Dec 31, 2018 Dec 31, 2018

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Thank you for getting back to me and letting me know. That seems like a major oversight in the design of the software. I’ll  switch to using the Windows File Explorer import function  from here on and uninstall Bridge.

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