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Keywords no longer working in metadata

Enthusiast ,
Sep 18, 2024 Sep 18, 2024

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I enter the title and keywords into basic metadata in Adobe Bridge, but after I got a new mac computer, the keywords no longer appear when I upload images to Adobe Stock and others. Does anyone else experience the same? Any workarounds?

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correct answers 1 Correct answer

LEGEND , Sep 20, 2024 Sep 20, 2024

Don't use File Info. What happens when you use the Keywords panel?

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Community Expert ,
Sep 20, 2024 Sep 20, 2024

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Verify that the keyword metadata is in the master/source file before saving or exporting a new derivative file to upload to stock or elsewhere. Verify that the keyword metadata is in the derivative file before uploading to an external service. Some forms of exporting will strip out metadata. Some image upload or online storage will remove metadata.

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Enthusiast ,
Sep 20, 2024 Sep 20, 2024

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Thanks Stephen - but metadata disappears on all platforms. I haven't had that problem before.

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LEGEND ,
Sep 20, 2024 Sep 20, 2024

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Don't use File Info. What happens when you use the Keywords panel?

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Enthusiast ,
Sep 20, 2024 Sep 20, 2024

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Yes, it works. Thank you Lumigraphics!

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