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Latest bridge (14.0.0.102) does not show full image preview

Explorer ,
Sep 20, 2023 Sep 20, 2023

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The latest version of bridge is not showing the entire image when I view with spacebar or as a larger preview in Essentials.  It seems to be cutting off the top of the image.  Any idea as to how I can fix this? Or should I go back to the previous version?

 

I've attached 2 photos - the first one is the full image, the 2nd one is what I see with a preview

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Problem or error

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Explorer ,
Sep 20, 2023 Sep 20, 2023

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Try Generating monitor size preview and see if this gets resolved
Check Edit > Preferences > Advanced tab >  Generate Monitor-Size Previews.

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi @terrij ,

 

Thank you for reaching out to us. To better investigate the issue, could you please share the following details:

  • Bridge version
  • System details
  • Preferences -> Advanced -> "Use Software Rendering" is checked or not.
  • Screenshot of Bridge scaling: Preferences -> Interface
  • Screenshot of System scaling and resolution  

 

We might reach out to you for more information.

 

Thanks,

Bridge Team

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Explorer ,
Sep 21, 2023 Sep 21, 2023

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Thanks. I think the problem is resolved. I rebooted my computer and it seems to be ok.

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