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Metadata not showing for RAW files

New Here ,
Sep 22, 2020 Sep 22, 2020

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Hello! I'm shooting with a Nikon D5500 and whenever I transfer my pictures over to Adobe - it does not show the metadata at all. How do I get Adobe to show me the shutter speed, ISO, aperture, etc? 

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Metadata , Problem or error

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Community Expert ,
Sep 22, 2020 Sep 22, 2020

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Hi Grace

 

What is your OS (and what release)?

What version of Bridge are you using (and what release)?

 

Do any other photos' metadata show up? What kind?

 

Thanks

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Hello Gary! 

I'm using a MacBook Pro with macOS Catalina version 10.15.6 - and I have Adobe Bridge 2020. 

Other types of photos (JPEG) do not show the metadata either. 

 

Thank you! 

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Community Expert ,
Sep 22, 2020 Sep 22, 2020

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Hi Grace,

 

Have you adjusted Bridge's Permission issues within System Preferences yet? If not, here's how:

Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access. Look for Bridge, select it, it will now appear in that window and make sure it's checked. Next go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

Please let me know

 

2020-08-03_10-47-46.png

 

2020-08-03_10-47-07.png

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Hi Gary, 

Hmmm, I was able to adjust those permission issues and then restart my laptop but still no metadata. I also fixed the Adobe preferences to all be checked - do you have any more suggestions? 

Thanks for your help, 

Grace 

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New Here ,
Dec 28, 2023 Dec 28, 2023

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Hi all,

Similar problems here. Besides all my own efforts, the friendly Adobe staff did their best three or four times by operating my Mac remotely. They controlled all the necessary settings, but nothing they adjusted solved the problem.

As a former IT guy, I keep all programs and operating systems on the latest recommended versions.

What happened before:

After Camera Raw version 5.7 and Process Vers. 5.0, the RAW file name is no longer visible in the right metadata column of Bridge - with (strangely enough) very rare exceptions in CR versions 8, 10 and 12.

After 12, even these rare exceptions were no longer displayed.

Cameras: Nikon D3, D3X, D850, Dji and iPhones (dng files).

To be honest, after 4 hours of Adobe remote work on my Mac, I see little reason to try this again.

My advice to compare the software part of the older versions that worked with the software lines of the latest versions to find the error resulted in my case being closed with kind words and I was given the link to this thread.

With all due respect, this is not what I expect from a company like Adobe.

 

Kind regards

 

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Participant ,
Sep 27, 2024 Sep 27, 2024

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Hi Gary
I still have this issue of not displaying camera raw metadata for DNG files in Bridge 2024.

I tried to authorized full disk access to Bridge but the button in pref gets stuck off...

Any idea ?

Thx

 

Mac Mini M1 Ventura 13.6.7

Bridge 14.1.2.300

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LEGEND ,
Sep 27, 2024 Sep 27, 2024

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Where are your RAW files stored?

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Participant ,
Sep 27, 2024 Sep 27, 2024

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My DNG files are stored on a nas hard drive

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LEGEND ,
Sep 27, 2024 Sep 27, 2024

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Do they work ok on your internal drive?

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Participant ,
Sep 27, 2024 Sep 27, 2024

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Same issue in Bridge if i check the metadata of a file stored on my internal drive...

 

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LEGEND ,
Sep 27, 2024 Sep 27, 2024

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Next thing to do is purge the cache for those files.

Are you looking at the metadata panel or File Info? Can you pull up File Info and look at the Raw Data section? Does it show anything?

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Participant ,
Sep 27, 2024 Sep 27, 2024

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I did purge the cache but nothing changed in the camera raw metadata panel

And yes there is values in the raw data file info...

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LEGEND ,
Sep 27, 2024 Sep 27, 2024

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It looks correct to me.

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Participant ,
Sep 27, 2024 Sep 27, 2024

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Ok but why can't i see this values in the camera raw panel ??
That is one of the most important bridge's feature for me and my editing work...
The Camera Raw panel is a total mess in my Bridge :

In the CR metadata pref why is there 2 exposition, 2 blacks, 2 contrast ?

In the CR metadata panel what is "recuperation" ? Why is there no "white" titled, no "shadow" titled even if the value is 0 (i unchecked "mask the empty spaces")

Does it looks correct to the bridge team ?

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