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.mov .mp4 thumbnails not showing in 2019

Community Beginner ,
Nov 04, 2018 Nov 04, 2018

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Hey,

Title says it all.  Movie file thumbnails from iPhone and iPhone apps are not appearing in Bridge 2019.  I went back and tried 2018, and there they were.  Any ideas?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Nov 13, 2018 Nov 13, 2018

Hi there,

Could you try the steps below and let us know if it helps?

Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on "Use Software Rendering" -> Restart Bridge -> Now purge cache for above shown files.

Regards,

Sahil

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi there,

Could you try the steps below and let us know if it helps?

Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on "Use Software Rendering" -> Restart Bridge -> Now purge cache for above shown files.

Regards,

Sahil

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Contributor ,
Nov 27, 2018 Nov 27, 2018

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It is showing the thumbnails now without doing what you said, but now I've come back to this for a specific reason.

I was trying to transfer photos and movie files from my iphone to my Windows machine just with copy and paste.  I got to a point where it would give me an error that the device was unreachable.  So I tried the solution given here:"Device is unreachable" Error message whe… - Apple Community

It allowed me to go ahead and transfer the content, but the images are now in .heic format which I have to convert to .jpg, and the movie files, while they still are are .MOV files, are not showing a thumb.  They play ok though.

I tried the software thing and it didn't change the issue.

Any ideas?

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Community Beginner ,
Jan 21, 2019 Jan 21, 2019

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This is still an issue.

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Community Beginner ,
Feb 18, 2020 Feb 18, 2020

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I too have this issue... I've tried the above steps, as well as turning on Sotware Rendering.

I am using the latest release of Bridge (2020) running on a 2013 15-inch Retina MacBook Pro - macOS Mojave (10.14.6)

This is very frustrating as it has me looking to other software for something that should work as part of my Creative Cloud subscription.

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Explorer ,
Apr 08, 2020 Apr 08, 2020

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This is STILL an issue.

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Explorer ,
Oct 10, 2020 Oct 10, 2020

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LATEST

All I needed to do was tick Generate "Monitor-Size Previews". I left "Use Software Rendering" unticked and that worked for me.

 

~Paul

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