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MP4 thumbnails from my Sony Video Camera not working

New Here ,
May 25, 2021 May 25, 2021

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MP4s from my go pro have thumbnails and work fine, but those from my Sony video Camera only show an icon.  I've tried setting associations in preference and purging cache - no luck....suggestions?

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New Here ,
May 25, 2021 May 25, 2021

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I think I have my question backwards - it's the GoPro footage that is not showing thumbnails....either way, both are MP4, how do I fix?

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