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MP4 thumbnails from my Sony Video Camera not working

New Here ,
May 25, 2021 May 25, 2021

MP4s from my go pro have thumbnails and work fine, but those from my Sony video Camera only show an icon.  I've tried setting associations in preference and purging cache - no luck....suggestions?

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New Here ,
May 25, 2021 May 25, 2021
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I think I have my question backwards - it's the GoPro footage that is not showing thumbnails....either way, both are MP4, how do I fix?

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