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No thumbnail view in Adobe Bridge Photo Downloader

Participant ,
Nov 16, 2020 Nov 16, 2020

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So, I've recently switched cameras, I've changed from Nikon D800 to Canon EOS R and now when I am about to transfer pictures from my card to my PC via Bridge, when I click ''Get photos from camera'' standard Photo Downloader window apeears, and then when I click Advanced Dialog to see whitch photo I want to download I dont see my pictures as you can see in the attachment. But when I open the same photos from Bridge directly on my SD card, all photos are fine, I see them perfectly. Does anyone knows what is the problem and how to fix it, because I ofter you this metod to transfer my photos. Thanks in advance. 🙂

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Bug , Problem or error

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Community Expert ,
Nov 16, 2020 Nov 16, 2020

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Hi Mark,

 

Since I do not own an EOS R camera I cannot test this but it does sound like you can still download the images from the card, just that you're not able to see the images in the Advanced mode, correct?

 

Are you accessing the images directly from your camera or a card reader? General best practice is that you should use a card reader but that doesn't explain why the Advanced mode is not working.

 

I suggest you let Adobe know this via https://adobebridge.uservoice.com

(Adobe folks rarely every see these threads, most of us are just folks like you who try to help where we can).

 

Meanwhile, if you can download the images onto your computer, at least you have access to the images. Sorry I cannot be more help.

 

Oh, one last thing: it is MUCH better if you use the little photo-downloader icon (forth from the right HTML icon above this text region to download images.

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Participant ,
Nov 17, 2020 Nov 17, 2020

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Yup, I can just copy/paste them, so it's not a big deal, but would love to solve this one. Thank again Gary 🙂

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