not possible to view photos

[lisamig]

Hello

I have a problem to view photos. The folder displays a padlock. Can you give me a solution.

Thanks for your help.

[Lumigraphics]

What operating system and version of Bridge? Where is the folder located? Do you have permission to access that folder?

[lisamig]

The version of bridge 2019 is 9.1.0.338, it's windows 10 professional. The folder is located in my camera that is connected to the computer with a usb cable. the status of my sd card is in full access permission. 

Best regards

[lisamig]

Hello,

thanks for your help. I find a solution to my problem. It was my camera that protected my sd card. I bought a card reader and now i have no problem.

Best regards.