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Output Presets Missing from 14.0.1 Bridge 2024 (Mac)

Participant ,
Nov 09, 2023 Nov 09, 2023

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Just updated to Bridge 14.01 from 13.04, and my custom output presets are missing from the output module. I still have v13 installed and they are showing up there. Why are they missing from 14.01 and how do I get them back?

 

Intel iMac running Ventura

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Bug , How to , Import and export , Problem or error

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correct answers 1 Correct answer

Adobe Employee , Nov 09, 2023 Nov 09, 2023

Hello @troyjack 

 

Thank you for reaching out to us. Apologies for the inconvenience caused. To better investigate the issue, could you please share the following information

1. Please confirm if the Bridge version is 14.0.1.137

2. Please confirm if you got the migration the dialog while launching 14.0.1 for the first time and you choose to migrate the preferences from Bridge 13 to Bridge 14

3. Before installing 14.0.1, did you have any other version of Bridge 14 installed on the machine?

4. If

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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Hello @troyjack 

 

Thank you for reaching out to us. Apologies for the inconvenience caused. To better investigate the issue, could you please share the following information

1. Please confirm if the Bridge version is 14.0.1.137

2. Please confirm if you got the migration the dialog while launching 14.0.1 for the first time and you choose to migrate the preferences from Bridge 13 to Bridge 14

3. Before installing 14.0.1, did you have any other version of Bridge 14 installed on the machine?

4. If you manually copy the preset from /Users/<username>/Library/Application Support/Adobe/Bridge 2023/OutputModule/ContactSheet/UserTemplate to /Users/<username>/Library/Application Support/Adobe/Bridge 2024/OutputModule/ContactSheet/UserTemplate then is it showing up in Bridge 2024?

5. Please share the the custom preset which is not migrated from Bridge 13 to Bridge 14

6. Please share the plist file located at /Users/<username>/Library/Preferences/com.adobe.bridge14.plist and /Users/<username>/Library/Preferences/com.adobe.bridge13.plist

7. Please share the log file /Users/<username>/Library/Application Support/Adobe/Bridge 2024/BridgeLog.log

 

Please share all the details with sharewithbr@adobe.com

 

Workaround:

1. Manually copy contact sheets from /Users/rsaraogi/Library/Application Support/Adobe/Bridge 2023/OutputModule/ContactSheet/UserTemplate to /Users/rsaraogi/Library/Application Support/Adobe/Bridge 2024/OutputModule/ContactSheet/UserTemplate

 

OR

 

2. Take backup of Bridge 2024 plist - /Users/<username>/Library/Preferences/com.adobe.bridge14.plistand Bridge 2024 appdata /Users/<username>/Library/Application Support/Adobe/Bridge 2024 and delete both the files. Now relaunch Bridge 14.0.1, you will get the option to migrate the preferences.

 

We might reach out to you for further information or a screen sharing session. It would be helpful if you can share your preferred time slot so we will schedule the session accordingly. 

 

Thanks,

Bridge Team

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