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Photo downloader agonizingly slow

Community Beginner ,
Nov 12, 2023 Nov 12, 2023

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About 2 or 3 months ago, Adobe Bridge - Photo downloader slowed to a crawl on my system (Apple Macbook Pro with M1 chip). It takes a ridiculously long time for the thumbnails to generate. Pressing buttons such as UnCheck All, Choose, or Get Media often has no immediate effect (the button will gray out when pressed and nothing happens). For example, it took 16 minutes for photo downloader to generate thumbnails for the 1173 files (most of them basic JPEGs) on an SD card. Is there a fix or a workaround?

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Performance , Problem or error

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New Here ,
Dec 13, 2023 Dec 13, 2023

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Did you have any luck?  I've had the same issue for the past year.  Photo downloader is still my preferred way to ingest photos.

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Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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No - I haven't received any answers and the downloader is still agonizingly slow. It's amazing to me that a product supposedly meant for professionals would have an issue such as this that is not resolved. 

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Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi Kphotogdotcom,


Thanks for your feedback.


Please share some sample files and screen recording of the issue at sharewithbr@adobe.com and mention this thread.

 

Thanks,
Bridge Team

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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Just FYI…a good place to start would be for Adobe to make Photo Downloader native on Apple Silicon. Although that shouldn’t be the whole explanation for the slowdown, because Rosetta should still run it quickly enough. There is probably still another problem somewhere.

 

Adobe-Photo-Downloader-info.jpg

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