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Photo Downloader (Bridge CC (2017)) doesn't recognize photos on iPhone 6

New Here ,
Mar 02, 2017 Mar 02, 2017

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macOS Sierra 10.12.3

Adobe Bridge CC (2017)

iPhone 6

When I open Photo Downloader, it recognizes my iPhone but claims there are no valid files for importing on my phone. Any ideas?

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correct answers 1 Correct answer

Adobe Employee , Mar 03, 2017 Mar 03, 2017

Hi hilarycoles,

Try resetting the preferences of Bridge: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Regards,

Sahil

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Adobe Employee ,
Mar 03, 2017 Mar 03, 2017

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Hi hilarycoles,

Try resetting the preferences of Bridge: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Regards,

Sahil

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New Here ,
Apr 03, 2017 Apr 03, 2017

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Unfortunately this did not work.

I'm still getting the same issue as before. When I open Photo Downloader, it recognizes my iPhone but claims there are no valid files for importing on my phone.

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Adobe Employee ,
Apr 04, 2017 Apr 04, 2017

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Are there any live photos on your iPhone?

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New Here ,
Apr 04, 2017 Apr 04, 2017

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That's why I was trying to use Photo Downloader to begin with. My phone is loaded with photos.

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Adobe Employee ,
Apr 04, 2017 Apr 04, 2017

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May I know if are you using iPhone 6 or iPhone 6S?

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New Here ,
Apr 04, 2017 Apr 04, 2017

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I'm using an iPhone 6 with iOS 10.3.

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Adobe Employee ,
Apr 17, 2017 Apr 17, 2017

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When you plug in your iPhone to the computer, the iPhone will ask you to "Allow" please choose that option once.

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New Here ,
Oct 20, 2019 Oct 20, 2019

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LATEST

Same problem as hilarycoles, I´m using CC2019, fully updated, OS X Catalina, and  ios 13 on ipad mini 4, ipad pro and iphone 6. (ios 12)

When Photo downloader opens, there are no valid files on neither of these. 
I just did a reset on Bridge prefs, and still no joy. 

 

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