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- Photo downloader is crashing in Sequoia
Photo downloader is crashing in Sequoia
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I just updated my Mac to Sequoia 15.3 and when I launch Bridge and go to use Photo Downloader its crashing. I have the most recent verison of Bridge. Why can't Adobe keep up
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I would reset the Bridge preferences:
(under 2. Reset preferences, reset the default workspace, and purge the cache.)
https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html
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Thanks for your feedback.
Could you please share the following details about the issue:
- Device details
- Is Bridge crashing without connecting any device and using Photo Downloader?
Thanks,
Bridge Team
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Its both of my SD card readers with all my camera cards. Only started after the last uupdate
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So happens when I try to download frommy iPhone. It worked until I got the last update from Adobe and updated to Sequoia 15.3.1
Now it crashes every time
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Thank you for sharing the details.
We tried to replicate the issue on our end but were unable to do so.
Could you please provide the following information?
- Mac system specifications
- iPhone model and details
- Are you able to access iPhone content using the Image Capture app?
Thanks,
Bridge Team
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Thank you for sharing the detail.
You can open the Image Capture app by navigating to Finder > Applications > Image Capture on your Mac or you can use the "Import from Device" option in the Bridge file menu.
Thanks,
Bridge Team
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Thanks--but when do you expect to fix this--with the PhotoDoeloader I could convert to DNG when I was downloading them. Now I've got a lot of extra steps. With a big project this is very, very annoying. Is the a DNG converter that will batch process?
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Thank you for providing the details.
We're currently investigating the issue, but we haven't been able to reproduce it on our end. To assist you better, could you please share the following information?
- Are you able to launch Photo Downloader without connecting iPhone or it is crashing on launch?
- Could you try reinstalling the Bridge and let us know if the issue persists?
Thanks,
Bridge Team
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I've uninstalled and reintalled Adobe Bridge. This started after I updated my Mac Studio to OS 15.3.1
I've pasted the crash report below. It happens with my SD cards as well, not just the iPhone.
Translated Report (Full Report Below)
-------------------------------------
Process: Photo Downloader [11497]
Path: /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
Identifier: com.adobe.photodownloader
Version: 3.0
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 502
Date/Time: 2025-02-19 10:36:04.3338 -0500
OS Version: macOS 15.3.1 (24D70)
Report Version: 12
Anonymous UUID: 879A6D38-0C2D-F2DB-F3AD-BB77977CCDEB
Sleep/Wake UUID: 5C6D7740-0BAF-4C4D-BE57-9A80057D67B5
Time Awake Since Boot: 30000 seconds
Time Since Wake: 6466 seconds
System Integrity Protection: enabled
Notes:
PC register does not match crashing frame (0x0 vs 0x7FF8A76DEA84)
Crashed Thread: 10
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: Photo Downloader [11497]
Application Specific Information:
abort() called
Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x7FF8A76DEA84)
Thread 0:: Dispatch queue: com.apple.main-thread
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171cef0e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff8171dd5fa mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff8171d6016 mach_msg_overwrite + 649
4 libsystem_kernel.dylib 0x7ff8171cf1ff mach_msg + 19
5 CoreFoundation 0x7ff8172f75bd __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff8172f5fcd __CFRunLoopRun + 1393
7 CoreFoundation 0x7ff8172f542c CFRunLoopRunSpecific + 550
8 HIToolbox 0x7ff822ef3413 RunCurrentEventLoopInMode + 292
9 HIToolbox 0x7ff822ef8d63 ReceiveNextEventCommon + 501
10 HIToolbox 0x7ff822ef9029 _BlockUntilNextEventMatchingListInModeWithFilter + 66
11 AppKit 0x7ff81abc1b33 _DPSNextEvent + 902
12 AppKit 0x7ff81b6168b8 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1290
13 AppKit 0x7ff81abb2aa9 -[NSApplication run] + 610
14 libqcocoa.dylib 0x10b7e592a 0x10b7af000 + 223530
15 QtCore 0x10dec7f17 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 471
16 QtCore 0x10decbec2 QCoreApplication::exec() + 130
17 Photo Downloader 0x10086e921 main + 1881
18 dyld 0x200fac2cd start + 1805
Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffdf3ea0 0x7ff7ffdf0000 + 16032
Thread 2:: com.apple.CFSocket.private
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d7dd2 __select + 10
2 CoreFoundation 0x7ff81731c911 __CFSocketManager + 660
3 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
4 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 3:: cr_scratch
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d1aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff8172107a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff817154a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x132bb432b 0x131c1e000 + 16343851
5 Camera Raw 0x13284aea1 0x131c1e000 + 12766881
6 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 4:
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d1aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff8172107a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff817154a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x134230127 0x131c1e000 + 39919911
5 Camera Raw 0x134230a93 0x131c1e000 + 39922323
6 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 5:
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d1aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff8172107a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff817154a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x13419f9a3 0x131c1e000 + 39328163
5 Camera Raw 0x13419f8e6 0x131c1e000 + 39327974
6 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 6:
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d1aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff8172107a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff817154a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x13419f9a3 0x131c1e000 + 39328163
5 Camera Raw 0x13419f8e6 0x131c1e000 + 39327974
6 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 7:
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d1aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff8172107a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff817154a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x13419f9a3 0x131c1e000 + 39328163
5 Camera Raw 0x13419f8e6 0x131c1e000 + 39327974
6 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 8:: BGThread (Apple M1 Max)
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d1aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff8172107a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff817154a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x132cae503 0x131c1e000 + 17368323
5 Camera Raw 0x13284aea1 0x131c1e000 + 12766881
6 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 9:
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d85c6 __sigwait + 10
2 libsystem_pthread.dylib 0x7ff817210954 sigwait + 29
3 Photo Downloader 0x100960f98 PtSignalThread::start() + 36
4 Photo Downloader 0x100964f50 Pt::ThreadStartInternal(void*) + 24
5 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
6 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 10 Crashed:
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d5c52 __pthread_kill + 10
2 libsystem_pthread.dylib 0x7ff81720ff85 pthread_kill + 262
3 libsystem_c.dylib 0x7ff817130b19 abort + 126
4 libc++abi.dylib 0x7ff8171c7163 abort_message + 258
5 libc++abi.dylib 0x7ff8171b80ce demangling_terminate_handler() + 266
6 libobjc.A.dylib 0x7ff816e55013 _objc_terminate() + 96
7 libc++abi.dylib 0x7ff8171c653b std::__terminate(void (*)()) + 6
8 libc++abi.dylib 0x7ff8171c9237 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
9 libc++abi.dylib 0x7ff8171c921c __cxa_throw + 69
10 libobjc.A.dylib 0x7ff816e4d011 objc_exception_throw + 317
11 CoreFoundation 0x7ff817366a2c +[NSException raise:format:] + 220
12 AppKit 0x7ff81abcd468 -[_NSTaggedPointerColor redComponent] + 34
13 icmanager 0x12836e238 CICMediaItem::GetThumbnailForThisItem() + 600
14 icmanager 0x12836df9d CICMediaItem::GetThumbnailSize(unsigned long&) + 29
15 Photo Downloader 0x1008d2137 PtImageThumbnailThread::start() + 3597
16 Photo Downloader 0x100964f50 Pt::ThreadStartInternal(void*) + 24
17 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
18 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 11:
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171d1976 __semwait_signal + 10
2 libsystem_c.dylib 0x7ff8170bfcc1 nanosleep + 199
3 bridgeappmanager 0x121966a58 ScObjects::Thread::wait(unsigned int) + 56
4 bridgeappmanager 0x12196197c ScObjects::BridgeTalkThread::run() + 252
5 bridgeappmanager 0x1219666d7 ScObjects::Thread::go(void*) + 151
6 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 12:: com.apple.NSEventThread
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171cef0e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff8171dd5fa mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff8171d6016 mach_msg_overwrite + 649
4 libsystem_kernel.dylib 0x7ff8171cf1ff mach_msg + 19
5 CoreFoundation 0x7ff8172f75bd __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff8172f5fcd __CFRunLoopRun + 1393
7 CoreFoundation 0x7ff8172f542c CFRunLoopRunSpecific + 550
8 AppKit 0x7ff81ad1706d _NSEventThread + 127
9 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
10 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 13:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 14:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 15:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 16:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 17:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 18:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 19:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 20:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 21:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 22:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 23:
0 runtime 0x7ff7ffe12954 0x7ff7ffdf0000 + 141652
Thread 24:: HIE: __ 59c9f76cdddb2ac 2025-02-19 10:36:04.307
0 ??? 0x7ff8a76dea84 ???
1 libsystem_kernel.dylib 0x7ff8171cef0e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff8171dd5fa mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff8171f589b thread_suspend + 83
4 HIServices 0x7ff81dc1769b SOME_OTHER_THREAD_SWALLOWED_AT_LEAST_ONE_EXCEPTION + 16
5 Foundation 0x7ff818291483 __NSThread__start__ + 1007
6 libsystem_pthread.dylib 0x7ff817210253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81720bbef thread_start + 15
Thread 10 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x00007ff85a14ea00 rsi: 0x00000003062fc000 rbp: 0xffffffffffffffff rsp: 0x00000003062f6130
r8: 0x00000003062f62a8 r9: 0xffffffffffffffff r10: 0x0000000000000000 r11: 0x00007ff8171cabc9
r12: 0x00007ff85a14ea00 r13: 0x0000003000000008 r14: 0x0000000000009803 r15: 0x0000000000000016
rip: <unavailable> rfl: 0x0000000000000287
tmp0: 0xffffffffffffffff tmp1: 0x00007ff8a76dea58 tmp2: 0x00007ff8171d5c48
Binary Images:
0x200fa6000 - 0x201031fff dyld (*) <f2913392-361a-304f-b30d-486be5639e2d> /usr/lib/dyld
0x7ff7ffdf0000 - 0x7ff7ffe1ffff runtime (*) <11b18945-107e-3e0d-91fa-b5d5ada3c0c4> /usr/libexec/rosetta/runtime
0x1091a4000 - 0x10920bfff libRosettaRuntime (*) <4cb71c5f-4e41-3ce6-a65a-b283bc4bfab5> /Library/Apple/*/libRosettaRuntime
0x10086a000 - 0x100b15fff com.adobe.photodownloader (*) <3a95110a-c94d-35ec-9088-d8759e1387e0> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
0x1098bc000 - 0x1099cbfff org.qt-project.QtNetwork (5.15) <01ccee53-99ef-3655-a503-1acf3c2a92db> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtNetwork.framework/Versions/5/QtNetwork
0x10a262000 - 0x10a838fff com.adobe.CoolType (AdobeCoolType 5.16.00.38314) <6a1ec723-8bb8-3203-9fc1-00fa036d7153> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobecooltype.framework/Versions/A/AdobeCoolType
0x1097c1000 - 0x10981cfff com.adobe.BIB (AdobeBIB 1.2.03.38314) <eaae0166-9cc3-38b7-80d0-d18d3b639dcf> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobebib.framework/Versions/A/AdobeBIB
0x10af8f000 - 0x10b1b7fff com.adobe.ACE (AdobeACE 2.20.02.38314) <6c9a377f-6b07-37c0-9257-b559f50d8959> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobeace.framework/Versions/A/AdobeACE
0x109ca9000 - 0x109d06fff com.adobe.AdobeXMPCore (Adobe XMP Core 5.0 -c 49) <dc8e48ba-e6f8-0fcd-faf2-67db27d65dbd> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x10bbad000 - 0x10bfecfff org.qt-project.QtWidgets (5.15) <4ee736ea-4f44-30ba-910b-b7073d21bbe3> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtWidgets.framework/Versions/5/QtWidgets
0x10c974000 - 0x10cdd3fff org.qt-project.QtGui (5.15) <e76ea603-35e0-3b2d-b737-24486186931b> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtGui.framework/Versions/5/QtGui
0x10dce6000 - 0x10e22dfff org.qt-project.QtCore (5.15) <36d42319-00e0-3531-859b-0beb816fe2ec> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
0x109d80000 - 0x109db7fff org.qt-project.QtXml (5.15) <161794ac-7548-3b2f-8a78-7a7d4756aa81> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtXml.framework/Versions/5/QtXml
0x109ede000 - 0x109f55fff com.adobe.FileInfo.framework (Adobe XMP FileInfo 5.0 -i 33 (debug)) <ad0a46e3-948a-1244-4909-12244e1fbf0a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x10975b000 - 0x10975ffff com.adobe.ape.shim (3.4.0.1) <194f2943-7d41-fe5e-65f4-ddacb14a7783> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x10b7af000 - 0x10b90efff libqcocoa.dylib (*) <30bfece8-8d72-35ac-a003-fbad6c25de1a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/platforms/libqcocoa.dylib
0x10b5fd000 - 0x10b65cfff org.qt-project.QtDBus (5.15) <54cae924-b825-36be-9f42-5c94af6c1f31> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtDBus.framework/Versions/5/QtDBus
0x10a192000 - 0x10a1bdfff org.qt-project.QtPrintSupport (5.15) <74fc751e-ba98-39c5-bd4d-4eb26e336927> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtPrintSupport.framework/Versions/5/QtPrintSupport
0x10db48000 - 0x10db6ffff libqmacstyle.dylib (*) <09a75ba2-f035-3fa2-b2c4-a7b9f774772d> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/styles/libqmacstyle.dylib
0x11fd6b000 - 0x11fd8afff com.adobe.PSPluginSupport (1.0) <bd03f4f1-d464-3493-99f8-04c9752955c4> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/PSPluginSupport.framework/Versions/A/PSPluginSupport
0x12002f000 - 0x120098fff Photoshop Adapter (*) <ecefe7ff-f296-348c-8f17-def8fa1b9e5c> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/Photoshop Adapter.plugin/Contents/MacOS/Photoshop Adapter
0x1203ed000 - 0x120453fff MultiProcessor Support (20.0) <fb19539a-003e-3f77-98a9-70ec33341c7e> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support
0x120583000 - 0x120617fff MMXCore (20.0) <3e094bf2-71d9-3298-8b0b-1a0673dc8b6e> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/MMXCore.plugin/Contents/MacOS/MMXCore
0x131c1e000 - 0x13a127fff com.adobe.CameraRaw (17.2 (2155)) <6adf74da-2d60-3f83-b813-3a85fac067b8> /Library/Application Support/Adobe/*/Camera Raw.plugin/Contents/MacOS/Camera Raw
0x121b05000 - 0x122278fff com.apple.AGXMetalG13X (324.6) <bcc4e1b6-fa9e-353e-9190-d91b5dffac70> /System/Library/Extensions/AGXMetalG13X.bundle/Contents/MacOS/AGXMetalG13X
0x12183a000 - 0x121841fff musbmanager (1.0) <76e97cef-92db-3830-bd63-c2a369ded249> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/musbmanager.framework/Versions/A/musbmanager
0x121932000 - 0x12199dfff com.apple.carbonframeworktemplate (1.0) <a0c111a1-7634-3d8a-acca-df99441c4711> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/bridgeappmanager.framework/Versions/A/bridgeappmanager
0x12186c000 - 0x12186ffff com.adobe.preference-xml-parser (1.0) <735b5df2-8c39-3c92-ac9e-164ad024d81a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/preference_xml_parser.framework/Versions/A/preference_xml_parser
0x12835e000 - 0x128375fff com.adobe.icmanager2 (*) <88315cba-5041-3f5c-bf59-f05b9244d782> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/icmanager.framework/Versions/A/icmanager
0x1285f3000 - 0x1286edfff com.adobe.adobe_caps (adobe_caps 10.0.0.6) <f42b5047-a935-3b78-9f9a-f4841c6dee88> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x1218c8000 - 0x1218d4fff libobjc-trampolines.dylib (*) <6db6943b-4158-37b9-8727-c91bbcfbb2aa> /usr/lib/libobjc-trampolines.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.4G resident=0K(0%) swapped_out_or_unallocated=1.4G(100%)
Writable regions: Total=1.9G written=2056K(0%) resident=2056K(0%) swapped_out=0K(0%) unallocated=1.9G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 1
Activity Tracing 256K 1
CG image 4304K 83
ColorSync 264K 34
CoreAnimation 600K 22
CoreGraphics 52K 7
CoreServices 620K 2
CoreUI image data 3128K 24
Foundation 524K 8
Image IO 8776K 248
Kernel Alloc Once 8K 1
MALLOC 1.7G 77
MALLOC guard page 288K 18
Rosetta Arena 4096K 2
Rosetta Generic 2380K 592
Rosetta IndirectBranch 1024K 1
Rosetta JIT 128.0M 1
Rosetta Return Stack 460K 46
Rosetta Thread Context 460K 46
STACK GUARD 44K 11
Stack 19.8M 24
Stack Guard 56.1M 13
VM_ALLOCATE 3872K 37
VM_ALLOCATE (reserved) 24K 6 reserved VM address space (unallocated)
__CTF 824 1
__DATA 37.7M 944
__DATA_CONST 99.2M 927
__DATA_DIRTY 2565K 339
__FONT_DATA 2352 1
__INFO_FILTER 8 1
__LINKEDIT 196.2M 35
__OBJC_RO 76.9M 1
__OBJC_RW 2372K 2
__TEXT 1.2G 966
__TPRO_CONST 280K 2
mapped file 696.1M 131
owned unmapped memory 592K 1
page table in kernel 2056K 1
shared memory 1332K 14
=========== ======= =======
TOTAL 4.2G 4671
TOTAL, minus reserved VM space 4.2G 4671
-----------
Full Report
-----------
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Model: Mac13,1, BootROM 11881.81.4, proc 10:8:2 processors, 32 GB, SMC
Graphics: Apple M1 Max, Apple M1 Max, Built-In
Display: Studio Display, 5120 x 2880 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Samsung
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Oct 31 2024 06:05:19 version 20.10.1135.4.8.7.191 FWID 01-be01ecdc
IO80211_driverkit-1345.10 "IO80211_driverkit-1345.10" Dec 14 2024 17:47:07
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
PCI Card: pci8086,15f0, USB eXtensible Host Controller, Thunderbolt@3,0,0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB2 Hub
USB Device: MacBook Air SuperDrive
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: iPhone
USB Device: USB2.0 Hub
USB Device: HP Color LaserJet Pro 4201
USB Device: USB2.0 Hub
USB Device: Intuos BT S
USB Device: Hub in Apple Extended USB Keyboard
USB Device: USB Optical Mouse
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USB Device: USB3.0 Hub
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USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: USB31Bus
USB Device: USB3 Gen2 Hub
USB Device: USB2 Hub
USB Device: Studio Display
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Device: Studio Display, Apple Inc., 1, 67.1
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Bus: Mac Studio, Apple Inc.
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Thank you for sharing the details.
We are unable to reproduce the issue on our end.
Could you please provide the following details to help us investigate further?
- Is this crashing while opening Photo downloader or after clicking on Get Media button?
- Try to launch Photo downloader without connecting any device (SD card and iphone)
Your assistance is greatly appreciated!
Thanks,
Bridge Team
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Okay: Launch Bridge. Launch Photo dowloader, pick device, then crashes. Once again here is the crash report
ranslated Report (Full Report Below)
-------------------------------------
Process: Photo Downloader [3142]
Path: /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
Identifier: com.adobe.photodownloader
Version: 3.0
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 502
Date/Time: 2025-03-07 14:48:23.0056 -0500
OS Version: macOS 15.3.1 (24D70)
Report Version: 12
Anonymous UUID: 879A6D38-0C2D-F2DB-F3AD-BB77977CCDEB
Time Awake Since Boot: 6500 seconds
System Integrity Protection: enabled
Notes:
PC register does not match crashing frame (0x0 vs 0x7FF8AAC1EA84)
Crashed Thread: 11
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: Photo Downloader [3142]
Application Specific Information:
abort() called
Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x7FF8AAC1EA84)
Thread 0:: Dispatch queue: com.apple.main-thread
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a70ef0e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff81a71d5fa mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff81a716016 mach_msg_overwrite + 649
4 libsystem_kernel.dylib 0x7ff81a70f1ff mach_msg + 19
5 CoreFoundation 0x7ff81a8375bd __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff81a835fcd __CFRunLoopRun + 1393
7 CoreFoundation 0x7ff81a83542c CFRunLoopRunSpecific + 550
8 HIToolbox 0x7ff826433413 RunCurrentEventLoopInMode + 292
9 HIToolbox 0x7ff826438d63 ReceiveNextEventCommon + 501
10 HIToolbox 0x7ff826439029 _BlockUntilNextEventMatchingListInModeWithFilter + 66
11 AppKit 0x7ff81e101b33 _DPSNextEvent + 902
12 AppKit 0x7ff81eb568b8 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1290
13 AppKit 0x7ff81e38c729 -[NSApplication _doModalLoop:peek:] + 297
14 AppKit 0x7ff81e38afce __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
15 AppKit 0x7ff81e38af7b __35-[NSApplication runModalForWindow:]_block_invoke + 70
16 AppKit 0x7ff81e38a821 _NSTryRunModal + 100
17 AppKit 0x7ff81e38a6ee -[NSApplication runModalForWindow:] + 310
18 AppKit 0x7ff81ef45f5b -[NSSavePanel runModal] + 438
19 libqcocoa.dylib 0x10dca1230 0x10dc38000 + 430640
20 libqcocoa.dylib 0x10dca4833 0x10dc38000 + 444467
21 QtWidgets 0x10e24326d QDialog::exec() + 285
22 QtWidgets 0x10e254a3d QFileDialog::getExistingDirectoryUrl(QWidget*, QString const&, QUrl const&, QFlags<QFileDialog::Option>, QStringList const&) + 125
23 QtWidgets 0x10e2548db QFileDialog::getExistingDirectory(QWidget*, QString const&, QString const&, QFlags<QFileDialog::Option>) + 235
24 Photo Downloader 0x102d9ac61 PtQuickViewer::slotBrowsePhotos() + 85
25 QtCore 0x110385803 0x11016f000 + 2189315
26 QtWidgets 0x10e12ca2f 0x10e036000 + 1010223
27 QtWidgets 0x10e12c8a9 0x10e036000 + 1009833
28 QtWidgets 0x10e12da4e QAbstractButton::mouseReleaseEvent(QMouseEvent*) + 270
29 QtWidgets 0x10e08134b QWidget::event(QEvent*) + 443
30 QtWidgets 0x10e1d2746 QPushButton::event(QEvent*) + 86
31 QtWidgets 0x10e049556 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 262
32 QtWidgets 0x10e04c247 QApplication::notify(QObject*, QEvent*) + 6935
33 QtCore 0x110354927 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 167
34 QtWidgets 0x10e049e5c QApplicationPrivate::sendMouseEvent(QWidget*, QMouseEvent*, QWidget*, QWidget*, QWidget**, QPointer<QWidget>&, bool, bool) + 892
35 QtWidgets 0x10e09f964 0x10e036000 + 432484
36 QtWidgets 0x10e09e5bf 0x10e036000 + 427455
37 QtWidgets 0x10e049556 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 262
38 QtWidgets 0x10e04a910 QApplication::notify(QObject*, QEvent*) + 480
39 QtCore 0x110354927 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 167
40 QtGui 0x10ee365e8 QGuiApplicationPrivate::processMouseEvent(QWindowSystemInterfacePrivate::MouseEvent*) + 3592
41 QtGui 0x10ee1c14c QWindowSystemInterface::sendWindowSystemEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 204
42 libqcocoa.dylib 0x10dc6fc78 0x10dc38000 + 228472
43 CoreFoundation 0x7ff81a837480 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
44 CoreFoundation 0x7ff81a837422 __CFRunLoopDoSource0 + 157
45 CoreFoundation 0x7ff81a8371f9 __CFRunLoopDoSources0 + 203
46 CoreFoundation 0x7ff81a835e1c __CFRunLoopRun + 960
47 CoreFoundation 0x7ff81a83542c CFRunLoopRunSpecific + 550
48 HIToolbox 0x7ff826433413 RunCurrentEventLoopInMode + 292
49 HIToolbox 0x7ff826438c2e ReceiveNextEventCommon + 192
50 HIToolbox 0x7ff826439029 _BlockUntilNextEventMatchingListInModeWithFilter + 66
51 AppKit 0x7ff81e101b33 _DPSNextEvent + 902
52 AppKit 0x7ff81eb568b8 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1290
53 AppKit 0x7ff81e0f2aa9 -[NSApplication run] + 610
54 libqcocoa.dylib 0x10dc6e92a 0x10dc38000 + 223530
55 QtCore 0x110350f17 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 471
56 QtCore 0x110354ec2 QCoreApplication::exec() + 130
57 Photo Downloader 0x102cf7921 main + 1881
58 dyld 0x2033e52cd start + 1805
Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7fff90ea0 0x7ff7fff8d000 + 16032
Thread 2:: com.apple.CFSocket.private
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a717dd2 __select + 10
2 CoreFoundation 0x7ff81a85c911 __CFSocketManager + 660
3 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
4 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 3:: cr_scratch
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a711aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff81a7507a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff81a694a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x13515e32b 0x1341c8000 + 16343851
5 Camera Raw 0x134df4ea1 0x1341c8000 + 12766881
6 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 4:
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a711aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff81a7507a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff81a694a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x1367da127 0x1341c8000 + 39919911
5 Camera Raw 0x1367daa93 0x1341c8000 + 39922323
6 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 5:
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a711aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff81a7507a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff81a694a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x1367499a3 0x1341c8000 + 39328163
5 Camera Raw 0x1367498e6 0x1341c8000 + 39327974
6 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 6:
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a711aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff81a7507a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff81a694a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x1367499a3 0x1341c8000 + 39328163
5 Camera Raw 0x1367498e6 0x1341c8000 + 39327974
6 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 7:
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a711aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff81a7507a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff81a694a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x1367499a3 0x1341c8000 + 39328163
5 Camera Raw 0x1367498e6 0x1341c8000 + 39327974
6 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 8:: BGThread (Apple M1 Max)
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a711aaa __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff81a7507a8 _pthread_cond_wait + 1193
3 libc++.1.dylib 0x7ff81a694a04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x135258503 0x1341c8000 + 17368323
5 Camera Raw 0x134df4ea1 0x1341c8000 + 12766881
6 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 9:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 10:
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a7185c6 __sigwait + 10
2 libsystem_pthread.dylib 0x7ff81a750954 sigwait + 29
3 Photo Downloader 0x102de9f98 PtSignalThread::start() + 36
4 Photo Downloader 0x102dedf50 Pt::ThreadStartInternal(void*) + 24
5 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
6 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 11 Crashed:
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a715c52 __pthread_kill + 10
2 libsystem_pthread.dylib 0x7ff81a74ff85 pthread_kill + 262
3 libsystem_c.dylib 0x7ff81a670b19 abort + 126
4 libc++abi.dylib 0x7ff81a707163 abort_message + 258
5 libc++abi.dylib 0x7ff81a6f80ce demangling_terminate_handler() + 266
6 libobjc.A.dylib 0x7ff81a395013 _objc_terminate() + 96
7 libc++abi.dylib 0x7ff81a70653b std::__terminate(void (*)()) + 6
8 libc++abi.dylib 0x7ff81a709237 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
9 libc++abi.dylib 0x7ff81a70921c __cxa_throw + 69
10 libobjc.A.dylib 0x7ff81a38d011 objc_exception_throw + 317
11 CoreFoundation 0x7ff81a8a6a2c +[NSException raise:format:] + 220
12 AppKit 0x7ff81e10d468 -[_NSTaggedPointerColor redComponent] + 34
13 icmanager 0x123fd2238 CICMediaItem::GetThumbnailForThisItem() + 600
14 icmanager 0x123fd1f9d CICMediaItem::GetThumbnailSize(unsigned long&) + 29
15 Photo Downloader 0x102d5b137 PtImageThumbnailThread::start() + 3597
16 Photo Downloader 0x102dedf50 Pt::ThreadStartInternal(void*) + 24
17 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
18 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 12:
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a711976 __semwait_signal + 10
2 libsystem_c.dylib 0x7ff81a5ffcc1 nanosleep + 199
3 bridgeappmanager 0x12375aa58 ScObjects::Thread::wait(unsigned int) + 56
4 bridgeappmanager 0x12375597c ScObjects::BridgeTalkThread::run() + 252
5 bridgeappmanager 0x12375a6d7 ScObjects::Thread::go(void*) + 151
6 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 13:: com.apple.NSEventThread
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a70ef0e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff81a71d5fa mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff81a716016 mach_msg_overwrite + 649
4 libsystem_kernel.dylib 0x7ff81a70f1ff mach_msg + 19
5 CoreFoundation 0x7ff81a8375bd __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff81a835fcd __CFRunLoopRun + 1393
7 CoreFoundation 0x7ff81a83542c CFRunLoopRunSpecific + 550
8 AppKit 0x7ff81e25706d _NSEventThread + 127
9 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
10 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 14:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 15:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 16:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 17:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 18:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 19:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 20:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 21:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 22:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 23:
0 runtime 0x7ff7fffaf954 0x7ff7fff8d000 + 141652
Thread 24:: HIE: __ 59c9f76cdddb2ac 2025-03-07 14:48:22.994
0 ??? 0x7ff8aac1ea84 ???
1 libsystem_kernel.dylib 0x7ff81a70ef0e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff81a71d5fa mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff81a73589b thread_suspend + 83
4 HIServices 0x7ff82115769b SOME_OTHER_THREAD_SWALLOWED_AT_LEAST_ONE_EXCEPTION + 16
5 Foundation 0x7ff81b7d1483 __NSThread__start__ + 1007
6 libsystem_pthread.dylib 0x7ff81a750253 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff81a74bbef thread_start + 15
Thread 11 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x00007ff85d68ea00 rsi: 0x000000030add2000 rbp: 0xffffffffffffffff rsp: 0x000000030adcc130
r8: 0x000000030adcc2a8 r9: 0xffffffffffffffff r10: 0x0000000000000000 r11: 0x00007ff81a70abc9
r12: 0x00007ff85d68ea00 r13: 0x0000003000000008 r14: 0x000000000000f007 r15: 0x0000000000000016
rip: <unavailable> rfl: 0x0000000000000287
tmp0: 0xffffffffffffffff tmp1: 0x00007ff8aac1ea58 tmp2: 0x00007ff81a715c48
Binary Images:
0x2033df000 - 0x20346afff dyld (*) <f2913392-361a-304f-b30d-486be5639e2d> /usr/lib/dyld
0x7ff7fff8d000 - 0x7ff7fffbcfff runtime (*) <11b18945-107e-3e0d-91fa-b5d5ada3c0c4> /usr/libexec/rosetta/runtime
0x10b62d000 - 0x10b694fff libRosettaRuntime (*) <4cb71c5f-4e41-3ce6-a65a-b283bc4bfab5> /Library/Apple/*/libRosettaRuntime
0x102cf3000 - 0x102f9efff com.adobe.photodownloader (*) <3a95110a-c94d-35ec-9088-d8759e1387e0> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
0x10bd45000 - 0x10be54fff org.qt-project.QtNetwork (5.15) <01ccee53-99ef-3655-a503-1acf3c2a92db> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtNetwork.framework/Versions/5/QtNetwork
0x10c6eb000 - 0x10ccc1fff com.adobe.CoolType (AdobeCoolType 5.16.00.38314) <6a1ec723-8bb8-3203-9fc1-00fa036d7153> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobecooltype.framework/Versions/A/AdobeCoolType
0x10bc4a000 - 0x10bca5fff com.adobe.BIB (AdobeBIB 1.2.03.38314) <eaae0166-9cc3-38b7-80d0-d18d3b639dcf> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobebib.framework/Versions/A/AdobeBIB
0x10d418000 - 0x10d640fff com.adobe.ACE (AdobeACE 2.20.02.38314) <6c9a377f-6b07-37c0-9257-b559f50d8959> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobeace.framework/Versions/A/AdobeACE
0x10c132000 - 0x10c18ffff com.adobe.AdobeXMPCore (Adobe XMP Core 5.0 -c 49) <dc8e48ba-e6f8-0fcd-faf2-67db27d65dbd> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x10e036000 - 0x10e475fff org.qt-project.QtWidgets (5.15) <4ee736ea-4f44-30ba-910b-b7073d21bbe3> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtWidgets.framework/Versions/5/QtWidgets
0x10edfd000 - 0x10f25cfff org.qt-project.QtGui (5.15) <e76ea603-35e0-3b2d-b737-24486186931b> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtGui.framework/Versions/5/QtGui
0x11016f000 - 0x1106b6fff org.qt-project.QtCore (5.15) <36d42319-00e0-3531-859b-0beb816fe2ec> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
0x10c209000 - 0x10c240fff org.qt-project.QtXml (5.15) <161794ac-7548-3b2f-8a78-7a7d4756aa81> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtXml.framework/Versions/5/QtXml
0x10c367000 - 0x10c3defff com.adobe.FileInfo.framework (Adobe XMP FileInfo 5.0 -i 33 (debug)) <ad0a46e3-948a-1244-4909-12244e1fbf0a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x10bbe4000 - 0x10bbe8fff com.adobe.ape.shim (3.4.0.1) <194f2943-7d41-fe5e-65f4-ddacb14a7783> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x10dc38000 - 0x10dd97fff libqcocoa.dylib (*) <30bfece8-8d72-35ac-a003-fbad6c25de1a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/platforms/libqcocoa.dylib
0x10da86000 - 0x10dae5fff org.qt-project.QtDBus (5.15) <54cae924-b825-36be-9f42-5c94af6c1f31> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtDBus.framework/Versions/5/QtDBus
0x10fb52000 - 0x10fb7dfff org.qt-project.QtPrintSupport (5.15) <74fc751e-ba98-39c5-bd4d-4eb26e336927> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtPrintSupport.framework/Versions/5/QtPrintSupport
0x11003c000 - 0x110063fff libqmacstyle.dylib (*) <09a75ba2-f035-3fa2-b2c4-a7b9f774772d> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/styles/libqmacstyle.dylib
0x12229d000 - 0x1222bcfff com.adobe.PSPluginSupport (1.0) <bd03f4f1-d464-3493-99f8-04c9752955c4> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/PSPluginSupport.framework/Versions/A/PSPluginSupport
0x1225d9000 - 0x122642fff Photoshop Adapter (*) <ecefe7ff-f296-348c-8f17-def8fa1b9e5c> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/Photoshop Adapter.plugin/Contents/MacOS/Photoshop Adapter
0x122997000 - 0x1229fdfff MultiProcessor Support (20.0) <fb19539a-003e-3f77-98a9-70ec33341c7e> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support
0x122b2d000 - 0x122bc1fff MMXCore (20.0) <3e094bf2-71d9-3298-8b0b-1a0673dc8b6e> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/MMXCore.plugin/Contents/MacOS/MMXCore
0x1341c8000 - 0x13c6d1fff com.adobe.CameraRaw (17.2 (2155)) <6adf74da-2d60-3f83-b813-3a85fac067b8> /Library/Application Support/Adobe/*/Camera Raw.plugin/Contents/MacOS/Camera Raw
0x1240af000 - 0x124822fff com.apple.AGXMetalG13X (324.6) <bcc4e1b6-fa9e-353e-9190-d91b5dffac70> /System/Library/Extensions/AGXMetalG13X.bundle/Contents/MacOS/AGXMetalG13X
0x1233c0000 - 0x1233c7fff musbmanager (1.0) <76e97cef-92db-3830-bd63-c2a369ded249> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/musbmanager.framework/Versions/A/musbmanager
0x123726000 - 0x123791fff com.apple.carbonframeworktemplate (1.0) <a0c111a1-7634-3d8a-acca-df99441c4711> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/bridgeappmanager.framework/Versions/A/bridgeappmanager
0x12343c000 - 0x12343ffff com.adobe.preference-xml-parser (1.0) <735b5df2-8c39-3c92-ac9e-164ad024d81a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/preference_xml_parser.framework/Versions/A/preference_xml_parser
0x123fc2000 - 0x123fd9fff com.adobe.icmanager2 (*) <88315cba-5041-3f5c-bf59-f05b9244d782> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/icmanager.framework/Versions/A/icmanager
0x12ab1c000 - 0x12ac16fff com.adobe.adobe_caps (adobe_caps 10.0.0.6) <f42b5047-a935-3b78-9f9a-f4841c6dee88> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x123498000 - 0x1234a4fff libobjc-trampolines.dylib (*) <6db6943b-4158-37b9-8727-c91bbcfbb2aa> /usr/lib/libobjc-trampolines.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x7ff81a70e000 - 0x7ff81a749fff libsystem_kernel.dylib (*) <c214d771-f6a3-30be-b657-b4e0cb81c9df> /usr/lib/system/libsystem_kernel.dylib
0x7ff81a7bb000 - 0x7ff81ac57ff2 com.apple.CoreFoundation (6.9) <8b4f51ea-b62c-3344-9fce-36ae59d6d2d1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff826344000 - 0x7ff826620ff5 com.apple.HIToolbox (2.1.1) <0d3fd4c1-55be-30b9-aa97-225609c52278> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7ff81e0c1000 - 0x7ff81f5bbff7 com.apple.AppKit (6.9) <e3f76bb8-4950-3c7a-8aa7-8516a93aeeb9> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff81a74a000 - 0x7ff81a755fff libsystem_pthread.dylib (*) <2b452c39-67e1-3f73-87ca-5e07d5f1e90d> /usr/lib/system/libsystem_pthread.dylib
0x7ff81a679000 - 0x7ff81a6f5ffb libc++.1.dylib (*) <8323bbd6-c37a-33d4-bd4e-d12bc3b17415> /usr/lib/libc++.1.dylib
0x7ff81a5f0000 - 0x7ff81a678ff7 libsystem_c.dylib (*) <12e8dc9e-ee00-37e7-8830-dc84a6de23b1> /usr/lib/system/libsystem_c.dylib
0x7ff81a6f6000 - 0x7ff81a70dfff libc++abi.dylib (*) <772cbc4b-017a-3016-815a-35bc9b8ad230> /usr/lib/libc++abi.dylib
0x7ff81a378000 - 0x7ff81a3bafdb libobjc.A.dylib (*) <a68afe60-6ec2-319a-8cba-70df5d8853a0> /usr/lib/libobjc.A.dylib
0x7ff82111a000 - 0x7ff82117fffa com.apple.HIServices (1.22) <f4d81a83-a4c8-370a-b62a-3ad58296c9f8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7ff81b77c000 - 0x7ff81c5acff3 com.apple.Foundation (6.9) <ff5888c8-5530-389a-b032-c6aa06e6d180> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.4G resident=0K(0%) swapped_out_or_unallocated=1.4G(100%)
Writable regions: Total=1.8G written=2056K(0%) resident=2056K(0%) swapped_out=0K(0%) unallocated=1.8G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 1
Activity Tracing 256K 1
CG image 5040K 84
ColorSync 264K 34
CoreAnimation 408K 23
CoreGraphics 68K 9
CoreServices 620K 2
CoreUI image data 2996K 23
Foundation 528K 8
Image IO 10.1M 288
Kernel Alloc Once 8K 1
MALLOC 1.6G 81
MALLOC guard page 288K 18
Rosetta Arena 4096K 2
Rosetta Generic 2364K 588
Rosetta IndirectBranch 1024K 1
Rosetta JIT 128.0M 1
Rosetta Return Stack 460K 46
Rosetta Thread Context 460K 46
STACK GUARD 44K 11
Stack 19.8M 24
Stack Guard 56.1M 13
VM_ALLOCATE 3852K 32
VM_ALLOCATE (reserved) 24K 6 reserved VM address space (unallocated)
__CTF 824 1
__DATA 37.7M 939
__DATA_CONST 99.1M 925
__DATA_DIRTY 2565K 339
__FONT_DATA 2352 1
__INFO_FILTER 8 1
__LINKEDIT 196.2M 35
__OBJC_RO 76.9M 1
__OBJC_RW 2372K 2
__TEXT 1.2G 964
__TPRO_CONST 280K 2
mapped file 696.2M 129
owned unmapped memory 512K 1
page table in kernel 2056K 1
shared memory 1360K 21
=========== ======= =======
TOTAL 4.1G 4705
TOTAL, minus reserved VM space 4.1G 4705
-----------
Full Report
-----------
{"app_name":"Photo Downloader","timestamp":"2025-03-07 14:48:28.00 -0500","app_version":"","slice_uuid":"3a95110a-c94d-35ec-9088-d8759e1387e0","build_version":"3.0","platform":1,"bundleID":"com.adobe.photodownloader","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.3.1 (24D70)","roots_installed":0,"name":"Photo Downloader","incident_id":"494A9FD7-40DF-4E68-A2CB-C37B575D8605"}
{
"uptime" : 6500,
"procRole" : "Foreground",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "Mac13,1",
"coalitionID" : 2336,
"osVersion" : {
"train" : "macOS 15.3.1",
"build" : "24D70",
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So Adobe Photo downloader still crashes when I try to get photos from my Iphone. I've updated, reset preferences, cleared the cache, launched the downloader, then plugged in my iphone. It recognixes the device but as soon as I try to do anything it still crashes. I am paying a lot of money to Adobe and this has been going on much too long with NO resolution
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