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Photo Downloader keeps crashing

New Here ,
Dec 19, 2021 Dec 19, 2021

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The Photo Downloader in Bridge 2022 is the worst thing i have seen from Adobe so far.

It is basically not useable because it crashes at least 15 times before i can even think of importing my files. Also it doesn't sort out the Files from the folders so i can start searching for my pictures and hopefully i don't miss one.

Please Adobe this issue costs me at least half an hour of my day so please fix the bugs and make it useable

TOPICS
Bug , Crash or freeze , Problem or error

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Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

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Hi,
Thanks for your feedback.
Could you share the following details about the issue:

  • Bridge version
  • System configuration
  • Please submit the crash report using the Adobe crash reported. (Please make sure the email id is same as used here)

 

Thanks

Bridge Team

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Explorer ,
Jan 07, 2022 Jan 07, 2022

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Same problem here. Very unstable and no fix.

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Community Beginner ,
May 04, 2022 May 04, 2022

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Same Problem. Completely Unstable. Disgraceful Really. Cleared all presets, worked once to download, was unable to delete when finished. Crashed very next time i tried using it.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               Photo Downloader [5273]
Path:                  /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
Identifier:            com.adobe.photodownloader
Version:               3.0
Code Type:             X86-64 (Native)
Parent Process:        Adobe Bridge 2022 [3119]
Responsible:           Adobe Bridge 2022 [3119]
User ID:               501
 
Date/Time:             2022-05-04 14:57:20.8470 -0700
OS Version:            macOS 12.3.1 (21E258)
Report Version:        12
Anonymous UUID:        D7DF7038-3D6D-95D4-2D38-5D4746822646
 
Sleep/Wake UUID:       1EB5F7BB-740B-41DE-BDBB-B2C63C7A7394
 
Time Awake Since Boot: 21000 seconds
Time Since Wake:       18303 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        4
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -getRed:green:blue:alpha: not valid for the NSColor NSCalibratedWhiteColorSpace 1 1; need to first convert colorspace.'
abort() called
terminating with uncaught exception of type NSException
 
 
Application Specific Backtrace 0:
0   CoreFoundation                      0x00007ff803dbd1e3 __exceptionPreprocess + 242
1   libobjc.A.dylib                     0x00007ff803b1dc13 objc_exception_throw + 48
2   CoreFoundation                      0x00007ff803dbd04a +[NSException exceptionWithName:reason:userInfo:] + 0
3   AppKit                              0x00007ff806770ac9 -[_NSTaggedPointerColor redComponent] + 34
4   icmanager                           0x0000000116f34fee _ZN12CICMediaItem23GetThumbnailForThisItemEv + 638
5   icmanager                           0x0000000116f34d30 _ZN12CICMediaItem16GetThumbnailSizeERm + 32
6   Photo Downloader                    0x000000010df15aab _ZN22PtImageThumbnailThread5startEv + 4897
7   Photo Downloader                    0x000000010dfabbe0 _ZN2Pt19ThreadStartInternalEPv + 24
8   libsystem_pthread.dylib             0x00007ff803c7b4e1 _pthread_start + 125
9   libsystem_pthread.dylib             0x00007ff803c76f6b thread_start + 15
 
 
Thread 0::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x7ff803c3e97a mach_msg_trap + 10
1   libsystem_kernel.dylib            0x7ff803c3ece8 mach_msg + 56
2   CoreFoundation                    0x7ff803d41cdd __CFRunLoopServiceMachPort + 319
3   CoreFoundation                    0x7ff803d40368 __CFRunLoopRun + 1276
4   CoreFoundation                    0x7ff803d3f7ac CFRunLoopRunSpecific + 562
5   HIToolbox                        0x7ff80c9c6ce6 RunCurrentEventLoopInMode + 292
6   HIToolbox                        0x7ff80c9c6a4a ReceiveNextEventCommon + 594
7   HIToolbox                        0x7ff80c9c67e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
8   AppKit                            0x7ff80676653d _DPSNextEvent + 927
9   AppKit                            0x7ff806764bfa -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
10  AppKit                            0x7ff8067572a9 -[NSApplication run] + 586
11  libqcocoa.dylib                     0x10eaa6206 0x10ea73000 + 209414
12  QtCore                               0x1108649bf QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 431
13  QtCore                               0x110869a22 QCoreApplication::exec() + 130
14  Photo Downloader                     0x10deb1899 main + 1896
15  dyld                                 0x115de651e start + 462
 
Thread 1:: cr_scratch
0   libsystem_kernel.dylib            0x7ff803c413ea __psynch_cvwait + 10
1   libsystem_pthread.dylib          0x7ff803c7ba6f _pthread_cond_wait + 1249
2   libc++.1.dylib                    0x7ff803bd9ca2 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3   Camera Raw                           0x1255879bb 0x12470a000 + 15194555
4   Camera Raw                           0x12524eaf1 0x12470a000 + 11815665
5   libsystem_pthread.dylib          0x7ff803c7b4e1 _pthread_start + 125
6   libsystem_pthread.dylib          0x7ff803c76f6b thread_start + 15
 
Thread 2:: BGThread (Intel(R) Iris(TM) Graphics 6000)
0   libsystem_kernel.dylib            0x7ff803c413ea __psynch_cvwait + 10
1   libsystem_pthread.dylib          0x7ff803c7ba6f _pthread_cond_wait + 1249
2   libc++.1.dylib                    0x7ff803bd9ca2 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3   Camera Raw                           0x12563e773 0x12470a000 + 15943539
4   Camera Raw                           0x12524eaf1 0x12470a000 + 11815665
5   libsystem_pthread.dylib          0x7ff803c7b4e1 _pthread_start + 125
6   libsystem_pthread.dylib          0x7ff803c76f6b thread_start + 15
 
Thread 3:
0   libsystem_kernel.dylib            0x7ff803c47512 __sigwait + 10
1   libsystem_pthread.dylib          0x7ff803c7bc25 sigwait + 29
2   Photo Downloader                     0x10dfa735c PtSignalThread::start() + 36
3   Photo Downloader                     0x10dfabbe0 Pt::ThreadStartInternal(void*) + 24
4   libsystem_pthread.dylib          0x7ff803c7b4e1 _pthread_start + 125
5   libsystem_pthread.dylib          0x7ff803c76f6b thread_start + 15
 
Thread 4 Crashed:
0   libsystem_kernel.dylib            0x7ff803c4500e __pthread_kill + 10
1   libsystem_pthread.dylib          0x7ff803c7b1ff pthread_kill + 263
2   libsystem_c.dylib                0x7ff803bc6d24 abort + 123
3   libc++abi.dylib                  0x7ff803c37082 abort_message + 241
4   libc++abi.dylib                  0x7ff803c281bd demangling_terminate_handler() + 266
5   libobjc.A.dylib                  0x7ff803b24e01 _objc_terminate() + 96
6   libc++abi.dylib                  0x7ff803c364a7 std::__terminate(void (*)()) + 8
7   libc++abi.dylib                  0x7ff803c38d05 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
8   libc++abi.dylib                  0x7ff803c38ccc __cxa_throw + 116
9   libobjc.A.dylib                  0x7ff803b1dd11 objc_exception_throw + 302
10  CoreFoundation                    0x7ff803dbd04a +[NSException raise:format:] + 192
11  AppKit                            0x7ff806770ac9 -[_NSTaggedPointerColor redComponent] + 34
12  icmanager                           0x116f34fee CICMediaItem::GetThumbnailForThisItem() + 638
13  icmanager                           0x116f34d30 CICMediaItem::GetThumbnailSize(unsigned long&) + 32
14  Photo Downloader                     0x10df15aab PtImageThumbnailThread::start() + 4897
15  Photo Downloader                     0x10dfabbe0 Pt::ThreadStartInternal(void*) + 24
16  libsystem_pthread.dylib          0x7ff803c7b4e1 _pthread_start + 125
17  libsystem_pthread.dylib          0x7ff803c76f6b thread_start + 15
 
Thread 5:
0   libsystem_kernel.dylib            0x7ff803c412be __semwait_signal + 10
1   libsystem_c.dylib                0x7ff803b55853 nanosleep + 196
2   bridgeappmanager                     0x1179a3f38 ScObjects::Thread::wait(unsigned int) + 56
3   bridgeappmanager                     0x11799ee5c ScObjects::BridgeTalkThread::run() + 252
4   bridgeappmanager                     0x1179a3bb7 ScObjects::Thread::go(void*) + 151
5   libsystem_pthread.dylib          0x7ff803c7b4e1 _pthread_start + 125
6   libsystem_pthread.dylib          0x7ff803c76f6b thread_start + 15
 
Thread 6:: com.apple.NSEventThread
0   libsystem_kernel.dylib            0x7ff803c3e97a mach_msg_trap + 10
1   libsystem_kernel.dylib            0x7ff803c3ece8 mach_msg + 56
2   CoreFoundation                    0x7ff803d41cdd __CFRunLoopServiceMachPort + 319
3   CoreFoundation                    0x7ff803d40368 __CFRunLoopRun + 1276
4   CoreFoundation                    0x7ff803d3f7ac CFRunLoopRunSpecific + 562
5   AppKit                            0x7ff8068d3f5e _NSEventThread + 132
6   libsystem_pthread.dylib          0x7ff803c7b4e1 _pthread_start + 125
7   libsystem_pthread.dylib          0x7ff803c76f6b thread_start + 15
 
Thread 7:
0   libsystem_pthread.dylib          0x7ff803c76f48 start_wqthread + 0
 
Thread 8:
0   libsystem_pthread.dylib          0x7ff803c76f48 start_wqthread + 0
 
 
Thread 4 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000700007933000  rcx: 0x000070000792ce68  rdx: 0x0000000000000000
  rdi: 0x0000000000008f0b  rsi: 0x0000000000000006  rbp: 0x000070000792ce90  rsp: 0x000070000792ce68
   r8: 0x000070000792cd30   r9: 0x00007ff803c39fa1  r10: 0x0000000000000000  r11: 0x0000000000000246
  r12: 0x0000000000008f0b  r13: 0x0000003000000008  r14: 0x0000000000000006  r15: 0x0000000000000016
  rip: 0x00007ff803c4500e  rfl: 0x0000000000000246  cr2: 0x000000010d4f8000
  
Logical CPU:     0
Error Code:      0x02000148 
Trap Number:     133
 
 
Binary Images:
    0x7ff803c3d000 -     0x7ff803c74fff libsystem_kernel.dylib (*) <26a59789-b846-3ed4-96dc-8dbef3c0c8e7> /usr/lib/system/libsystem_kernel.dylib
    0x7ff803cc2000 -     0x7ff8041c3fff com.apple.CoreFoundation (6.9) <743f0cb7-e962-3e42-8653-7bd141129561> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff80c997000 -     0x7ff80cc8afff com.apple.HIToolbox (2.1.1) <7761967d-a138-33b6-9e3f-5c5420a2eeff> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x7ff806728000 -     0x7ff8075b5fff com.apple.AppKit (6.9) <92a78ebd-bba5-3f18-a5e1-768c955539d7> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x10ea73000 -        0x10ebccfff libqcocoa.dylib (*) <d70c7f2f-f543-3cb1-858d-b09d28ee5614> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/platforms/libqcocoa.dylib
       0x110681000 -        0x110b92fff org.qt-project.QtCore (5.12) <298dfac6-d322-3a3d-b559-ba824ff17f95> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
       0x10deae000 -        0x10e161fff com.adobe.photodownloader (*) <17edae6d-bb41-3f7e-96c4-2472eaab8b18> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
       0x115de1000 -        0x115e4cfff dyld (*) <dd9e80de-fb3b-349b-96a4-46874ad34d11> /usr/lib/dyld
    0x7ff803c75000 -     0x7ff803c80fff libsystem_pthread.dylib (*) <2f6c275d-7e14-3d31-a924-e1bb41d2415f> /usr/lib/system/libsystem_pthread.dylib
    0x7ff803bce000 -     0x7ff803c26fff libc++.1.dylib (*) <94af60f2-7351-357d-8d33-d1b719c36a95> /usr/lib/libc++.1.dylib
       0x12470a000 -        0x12aa45fff com.adobe.CameraRaw (14.3 (1072)) <6f69d50d-d6e3-333d-942c-df18b1c9fe96> /Library/Application Support/Adobe/*/Camera Raw.plugin/Contents/MacOS/Camera Raw
    0x7ff803b45000 -     0x7ff803bcdfff libsystem_c.dylib (*) <8e54eca2-9bd8-3482-9589-b9574434d1aa> /usr/lib/system/libsystem_c.dylib
    0x7ff803c27000 -     0x7ff803c3cfff libc++abi.dylib (*) <8507b51e-2cfe-3790-a25c-c47c7c8b0de8> /usr/lib/libc++abi.dylib
    0x7ff803b04000 -     0x7ff803b41fff libobjc.A.dylib (*) <6d51b7b2-136e-336d-95ca-442af1009ec2> /usr/lib/libobjc.A.dylib
       0x116f24000 -        0x116f3cfff com.adobe.icmanager2 (*) <21880ad7-fcf0-3a79-998b-21b657f4d948> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/icmanager.framework/Versions/A/icmanager
       0x117971000 -        0x1179dbfff com.apple.carbonframeworktemplate (1.0) <a37e2c10-9133-38a9-857a-e7bd2d2c9e53> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/bridgeappmanager.framework/Versions/A/bridgeappmanager
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=1.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.7G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               128K        1 
Activity Tracing                   256K        1 
CG backing stores                  544K        4 
CG image                          83.3M     1682 
ColorSync                          240K       28 
CoreAnimation                      108K       15 
CoreGraphics                        12K        2 
CoreServices                       624K        2 
CoreUI image data                  996K       17 
Foundation                        11.2M      154 
Image IO                         191.8M     3354 
Kernel Alloc Once                    8K        1 
MALLOC                             1.0G     7023 
MALLOC guard page                   32K        8 
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
STACK GUARD                       56.0M        9 
Stack                             12.1M        9 
VM_ALLOCATE                       3472K       22 
__DATA                            34.8M      527 
__DATA_CONST                      35.2M      324 
__DATA_DIRTY                      1573K      198 
__FONT_DATA                          4K        1 
__LINKEDIT                       660.7M       33 
__OBJC_RO                         82.6M        1 
__OBJC_RW                         3200K        3 
__TEXT                           618.7M      533 
__UNICODE                          592K        1 
dyld private memory               1024K        1 
mapped file                      109.7M       35 
shared memory                      780K       17 
===========                     =======  ======= 
TOTAL                              3.2G    14007 
TOTAL, minus reserved VM space     2.8G    14007 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"Photo Downloader","timestamp":"2022-05-04 14:57:23.00 -0700","app_version":"","slice_uuid":"17edae6d-bb41-3f7e-96c4-2472eaab8b18","build_version":"3.0","platform":1,"bundleID":"com.adobe.photodownloader","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.3.1 (21E258)","incident_id":"D90D7660-810F-488F-9283-556BB0AD1281","name":"Photo Downloader"}
{
  "uptime" : 21000,
  "procLaunch" : "2022-05-04 14:52:50.1063 -0700",
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookAir7,2",
  "procStartAbsTime" : 21314041892353,
  "coalitionID" : 1815,
  "osVersion" : {
    "train" : "macOS 12.3.1",
    "build" : "21E258",
    "releaseType" : "User"
  },
  "captureTime" : "2022-05-04 14:57:20.8470 -0700",
  "incident" : "D90D7660-810F-488F-9283-556BB0AD1281",
  "bug_type" : "309",
  "pid" : 5273,
  "procExitAbsTime" : 21584721282942,
  "cpuType" : "X86-64",
  "procName" : "Photo Downloader",
  "procPath" : "\/Applications\/Adobe Bridge 2022\/Adobe Bridge 2022.app\/Contents\/MacOS\/Photo Downloader.app\/Contents\/MacOS\/Photo Downloader",
  "bundleInfo" : {"CFBundleVersion":"3.0","CFBundleIdentifier":"com.adobe.photodownloader"},
  "storeInfo" : {"deviceIdentifierForVendor":"2A3DECA5-A4C3-5156-AEDA-D3B502E85BBD","thirdParty":true},
  "parentProc" : "Adobe Bridge 2022",
  "parentPid" : 3119,
  "coalitionName" : "com.adobe.bridge12",
  "crashReporterKey" : "D7DF7038-3D6D-95D4-2D38-5D4746822646",
  "responsiblePid" : 3119,
  "responsibleProc" : "Adobe Bridge 2022",
  "wakeTime" : 18303,
  "sleepWakeUUID" : "1EB5F7BB-740B-41DE-BDBB-B2C63C7A7394",
  "sip" : "enabled",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "asi" : {"libc++abi.dylib":["terminating with uncaught exception of type NSException"],"CoreFoundation":["*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -getRed:green:blue:alpha: not valid for the NSColor NSCalibratedWhiteColorSpace 1 1; need to first convert colorspace.'"],"libsystem_c.dylib":["abort() called"]},
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Jul 30, 2022 Jul 30, 2022

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This is not a new problem.  How is the fix coming along?

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