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Photos not loading

New Here ,
Mar 03, 2023 Mar 03, 2023

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In this new version of Bridge, the folders in my selected drive wont load so I can't view photos within a folder on that drive. I just get a spinning wheel.

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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PC or Mac, is the drive a network drive, external, internal? Is it only that drive or all of them?


Melissa Piccone | Adobe Trainer | Pluralsight Author | Fine Artist

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New Here ,
Mar 03, 2023 Mar 03, 2023

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I am having this issue with an external drive

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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Have you tried other folders on other drives, in other locations? PC or Mac? Mine is working fine on my mac. 


Melissa Piccone | Adobe Trainer | Pluralsight Author | Fine Artist

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New Here ,
Mar 03, 2023 Mar 03, 2023

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Sorry. Mac. Monterey OS. All my files are on external drives and although it sees the drives and connects to them, it just doesn't load the drive and its folders, the wheel just spins.  I just followed the access instructions from the reply below and opened Bridge again and it did see the folders and then immediately crashed. I am going to restart and see if the problem occurs again

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New Here ,
Mar 03, 2023 Mar 03, 2023

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I am experiencing this same issue! Any luck in finding a fix or even a work around?

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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You haven't answered Melissa's question: Mac or PC.

 

IF you are on a Mac and you haven't given permission to access various regions of your Mac (e.g., the Desktop, external drives, etc.) you need to do the following. If you're on Ventura (OS 13), then skip down to the Ventura discussions. This is how to give Bridge Permission on systems prior to Ventura.

 

If you're on a PC, these suggestions will not work for you.

 

Can’t access my hard drive, Desktop, etc.

This is not the fault of Adobe or anyone; this is Apple making sure that applications that have not been given permission to access areas of your computer cannot access those areas of your computer.

 

Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access to. Look for Bridge, and select it; it will now appear in that window and make sure it's checked. Next, go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

Please let me know

[Note: these images are from an older OS, the process is the same.]

gary_sc_0-1677878372048.png

 

 

gary_sc_1-1677878372048.png

 

 

Close everything up, and you should be good to go.

 

The Ventura Way

 

This sounds like you've not given Acrobat permission for Apple's protection. Simply, this is an Apple protection issue, not Adobe's issue.

 

Go into the System Preferences and select the Privacy & Security tab on the left, then select the Accessibility tab top.

gary_sc_2-1677878372048.png

 

Now, click on the "+" button on the very bottom, which will open a Finder's window into the Applications folder. Select Acrobat Pro. Be sure to slide the On/Off button to On (to the right). You may need to enter your administrator's password at some point. You also may need to quit Acrobat and reopen.

 

gary_sc_3-1677878372048.png

 

Please let us know if that works or not.

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New Here ,
Mar 11, 2023 Mar 11, 2023

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Sorry for not responding sooner. I had fixed the issue based on Melissa's input prior to this coming in so I had stopped following. Herinstructions wih the Security and Privacy did work as I had mentioned in my response to her, however, I needed to restart to stop Bridge from crashing.  Thanks for your help. I truly appreciate your responding.

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