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Hi, @Royhessey according to this page https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
You need the following minimum ACR to view your files. I've copied and pasted the minimums for you in this chart.
So, do you have the minimum software for your camera installed on your computers? If not, upgrade your ACR.
Thank you, Gary. My current version of Adobe Camera Raw is 15.4 so I think I am really up to date. BUT, these are not still images, but rather mp4 video files. What has ACR got to do with Bridge? Do I need to change some ACR settings in Bridge?
Oh, you didn't say video thumbnails. There is a difference.
And with that, I really cannot help you as I've very limited experience with video and no experience with video other than that made from an iPhone and my Canon camera.
I wish I could help you, but I cannot. However, it might help other who can help you letting us know what your OS is (and what release).
Good luck, again I'm sorry I cannot help you.
Thank you again, Gary. I actually did state that they were mp4 files in my original post.
Further to this post I have copied the files in question to my wife's MacBook and viewed them successfully using HER Adobe Bridge Application.
Hope this throws some light on this problem.
We really appreciate you taking out time and checking the issue on Mac.
We have checked the issue at our end and it seems it is Windows specific. We have already added this in our engineering pipeline.
Don't you people at Adobe test these issues before releasing/upgrading software?
I find it amazing that a very common mp4 file created in a smartphone from the largest smartphone manufacturer was NOT tested in your labs as soon as this phone was released. It's now many months on and still no resolution. Wow, makes me think I need to change software houses. Surely this issue has been raised before. This begs the question, how long is Adobe's "engineering pipeline"?
Whining about it won't get the problem fixed any faster. There are thousands of cellphone models and many more video configurations, and no they don't have a big enough team to test every combination of everything. Right now, Adobe developers are struggling with just basic features in Bridge 2023. It will be fixed when its fixed.
"Whining"? Easy to get personal. "Thousands of cellphone models"? I am paying good hard-earned money for the Adobe subscription and when something does not work I can rightfully point this out.
Good evening Lumigraphics!!