Preview for 4k footage created with GoPro Hero 8 does not render (2.7k footage works)

[Alexander Nt]

As many other people here I have troubles getting the media preview fully work in Adobe Bridge. I have tried various things like resetting the preferences. I also have the latest Adobe Bridge version installed.

I rather suspect that it's not working because of a bad configuration or insufficient hardware, missing driver etc. Rather than throwing money onto the issue by buying new hardware, I have the hope that someone can provide insights, guidance. Afterall I am just getting started with professional video editing and there is so much to consider, that makes debugging more difficult. Thus I think I got quite far already. Anyway, I appreciate any help.

I got:

• 1 NVM SSD for OS & Apps
• 1 NVM SSD for on going projects
• 1 HDD for finished projects and footage-archive. I plan to improve it later on. Once I know that I regulary cut videos.
• i12900k
• 64GB RAM
• NVIDIA GeForce RTX 3060
• Windows 11 (most recent available version for me - Windows 11, version 22H2)

And in my settings I have those settings:

• [X] Video: Preview Video on Mouse Over
• [   ] Prefer Thumbnail Generation Over Preview Generation
• [   ] Use Software Rendering
• [X] Stack Playback Frame Rate Per Second (60)

In addition I have bought:

• https://www.microsoft.com/store/productId/9NMZLZ57R3T7 because it costs just 99cent and was worth a try, to me.

Here are some further details. Also about what is working:

• Working
  • Footage from my Google Pixel 5 (mp4) (downloaded one example video)
  • Playing the below mentioned GoPro Hero 8 4k/60FPS footage via media player. I can also view and edit it in Premiere Pro and After Effects. What I also can do is double click on the footage in Bridge and then a different player will open. My current pretty uncool workaround.
  • GoPro Hero 8 2.7k/60FPS (mp4)
    
    • Lens: SuperView
    • HyperSmooth: On
    • Low Light: Off
    • Clips: Off
    • Protune Settings:
      • Bit Rate: Standard
      • Shutter: Auto
      • EV comp 0:
      • White Balance: Auto
      • ISO Min: 100
      • ISO Max: 1600
      • Sharpness: High
      • Color: GoPro
      • RAW Audio: Off
• Not working
  • Moving the below mentioned 4k footage to an NVM SSD 
  • GoPro Hero 8 4k/60FPS (mp4)
    • Lens: Wide
    • HyperSmooth: On
    • Low Light: N/A
    • Clips: Off
    • Protune settings:
      • Bit Rate: High
      • Shutter: Auto
      • EV comp: 0
      • White Balance: Auto
      • ISO Min: 100
      • ISO Max: 800
      • Sharpness: High
      • Color: GoPro
      • RAW Audio: Off

[Alexander Nt]

I have made some more recordings.

- 4k 30 FPS SuperView is working

- 4k 60 FPS Wide is NOT working

- 4k 60 FPS Linear is NOT working

Will do some more recordings in the coming days.

[Jeff Evans]

I have GoPro 8 and 11. I have active Thumbnails on everything I take with GoPro 8. Even matching setting to the GP8 on the GP11. I only see the VLC media player cone icon. I even use th esame SD card. I have read and tried all th efixes on the web to no avail. Maybe someone will respond with a fix?