Preview Thumbnails Heavily Distorted

[Doc_Morrow]

 

random PS file thumbnails are generating highly distoreted thumbail prviews.
thumbnail 1 and 2 are of the same image. one is loading from a PDF file and the distorted one is loading from the PS file.

I am on a M1 Mac

16GB RAM

OS 14.4.1 (23E224)

Bridge 14.0.4.222

[sprinklr-integration-user]

Hey Polyxo. I'll help you figure this out.

We have released a new version of Bridge 14.1. To update Bridge to 14.1, click "Update" in the Creative Cloud desktop app next to Bridge. More detailed instructions for updating

You may need to update the Creative Cloud application and restart your computer to see the updated installer.

After updating the Bridge still if issue persists try with below steps:

1. In the preferences panel under cache->increase the cache size to max.

2. Check the purge cache that is older than n days. Increase the n value.

3. Automatically Export Cache to a folder when possible.

Please let us know that cache or thumbnails are regenerating in central cache or in Exported cache folder.

Let me know if this helps,

Thanks!

Shivani