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PSD files and Bridge

Community Beginner ,
Oct 03, 2019 Oct 03, 2019

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If I want to add keywords to a PSD file it does't work. Same with IPTC. Then I got an error message and after the acces to the file is denied. I need to modifie the acces via information!! I use a mac OS Sierra and CC2019. Any idea. 

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How to , Metadata , Problem or error

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Community Beginner ,
Oct 03, 2019 Oct 03, 2019

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I forgot to said hello, ciao a tutti, bonjour...

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Community Expert ,
Oct 03, 2019 Oct 03, 2019

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Where are these files stored? Can you open and save them in Photoshop? What was the error message?

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Community Beginner ,
Oct 03, 2019 Oct 03, 2019

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It is not possible to open the file. The error message tell I don't have the "autorisation" (it is in french). So do it I have to re modify every time the problem in the information window!!! It occurs only if I tried to add key words or IPTC. Just before this it is possible to open a PSD file. No problem with a tiff.

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Community Expert ,
Oct 04, 2019 Oct 04, 2019

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Where are the files stored? If you don't have permissions, that is an operating system problem. What operating system and Bridge version?

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Community Beginner ,
Oct 08, 2019 Oct 08, 2019

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Files ara stored on the HD as the OS Sierra 10.12.6 (old version because Mac Pro 12 cores 2011). Bridge is the 9.1.0.388 which the last one.

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Community Expert ,
Oct 09, 2019 Oct 09, 2019

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Sounds like a permissions problem, I would reset those on that folder.

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Community Expert ,
Oct 09, 2019 Oct 09, 2019

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