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Hello! Have an issue where I create InDesign snippets and save into a folder inside an Amazon Workspace. Inside Bridge (Bridge CC 2017 is the version doled out in this environment), I see a thumbnail of the snippet. However, another user inside the same Workspace can see the InDesign default file thumbnail, but not a preview thumbnail of the snippet.
We have tried purging the cache, refreshing, and other tips in other forums. The sizes of these files are remarkably low -- 100kb would be a stretch for most of the files we're working with.
I've attached a screen grab of my preferences, which match the other user's preferences who can't see the preview of the snippet. Any expertise would be much appreciated!
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I did this in a specific order and was able to re-cache thumbnails.
The folder was read only in Windows. and I reversed that plus all items and subfolders.
I reset my prefs (Ctrl-Alt-Shift then launch Bridge and check all thee checkmarks).
I quit the app.
I went into the AppData folder -- D:\Users\yourusernamehere\AppData\Roaming\Adobe\Bridge CC 2017 and i deleted my entire Cache folder.
I relaunched Bridge. The thumbnails are there. This did not work on the other folders that were read only -- not sure what is North or South here. Still under review.
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Adobe has moved on, Bridge 2020 is the current version and what Adobe supports. Bridge cannot reliably use cloud storage and its usually problematic when someone tries.
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We will definitely take that up with hosting. We'd love to get up to the current version.
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Does he have InDesign installed on his machine?
Open up his scripts and see if he has a ID script installed.
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Any InDesign script in particular? All the snippets came from InDesign.