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Thumbnails not showing in Bridge for other users in shared Amazon Workspace

New Here ,
Aug 04, 2020 Aug 04, 2020

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Hello! Have an issue where I create InDesign snippets and save into a folder inside an Amazon Workspace. Inside Bridge (Bridge CC 2017 is the version doled out in this environment), I see a thumbnail of the snippet. However, another user inside the same Workspace can see the InDesign default file thumbnail, but not a preview thumbnail of the snippet. 

 

We have tried purging the cache, refreshing, and other tips in other forums. The sizes of these files are remarkably low -- 100kb would be a stretch for most of the files we're working with. 

 

I've attached a screen grab of my preferences, which match the other user's preferences who can't see the preview of the snippet. Any expertise would be much appreciated!

 

Bridge prefs.jpg

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Performance , Problem or error

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Contributor ,
Aug 04, 2020 Aug 04, 2020

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I did this in a specific order and was able to re-cache thumbnails. 

The folder was read only in Windows. and I reversed that plus all items and subfolders.

I reset my prefs (Ctrl-Alt-Shift then launch Bridge and check all thee checkmarks).

I quit the app.

I went into the AppData folder  -- D:\Users\yourusernamehere\AppData\Roaming\Adobe\Bridge CC 2017 and i deleted my entire Cache folder.
I relaunched Bridge.  The thumbnails are there.  This did not work on the other folders that were read only -- not sure what is North or South here.  Still under review.

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Community Expert ,
Aug 05, 2020 Aug 05, 2020

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Adobe has moved on, Bridge 2020 is the current version and what Adobe supports. Bridge cannot reliably use cloud storage and its usually problematic when someone tries.

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New Here ,
Aug 05, 2020 Aug 05, 2020

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We will definitely take that up with hosting. We'd love to get up to the current version.

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People's Champ ,
Aug 05, 2020 Aug 05, 2020

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Does he have InDesign installed on his machine?

Open up his scripts and see if he has a ID script installed.

 

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Contributor ,
Aug 05, 2020 Aug 05, 2020

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Any InDesign script in particular?  All the snippets came from InDesign.

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