• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Trying to Open Bridge

New Here ,
Feb 01, 2021 Feb 01, 2021

Copy link to clipboard

Copied

Would like to open Bridge as I have 10,000 times before but this evening when I click on the icon nothing happens. Anyone know what the problem might be?

 

thx in advance!

TOPICS
Problem or error

Views

76

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
People's Champ ,
Feb 02, 2021 Feb 02, 2021

Copy link to clipboard

Copied

OS?

Which version of Bridge?

Did you try resetting your preferences as it loaded?

 

https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

Copy link to clipboard

Copied

LATEST

Hi kenm1338659,

 

Thank you for reporting the issue to us.

 

To better understand your issue, it would be great if you can share the following information with us : 

1. Current Bridge version which you are using?

2. Machine configuration and details.

3. Does this issue exist with older Bridge version as well i.e. Bridge 2020?

4. Please share Bridge log file(BridgeLog.log) located at: 

MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
WIN - %appdata%\Roaming\Adobe\Bridge 2021

 

Thanks,

Bridge team

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines