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Unable to uninstall Remote support Customer Client

Explorer ,
Nov 17, 2022 Nov 17, 2022

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Hi all! I am having support sessions with Adobe; they are trying to fix an issue with full-screen view flickering (with no success). However, the support client they had to install is causing further problems. After removal, the Client remains in the system, giving an error message after every reboot. This message repeatedly appears: "Remote support Customer Client - Error The original .dmg (disk image) file that was downloaded could not be located." The last time I mentioned this to the support person, his advice didn't work; it's still there.

Has anyone experienced this, and is there any solution? 

I am using Mac OSX. 

Thank you!

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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as a last resort, you can backup your data, reformat your hard drive, reinstall your os, update and install your programs.

 

but before that there are lesser steps to try, if you can take the time to experiment with whether they work.

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Explorer ,
Nov 17, 2022 Nov 17, 2022

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Thanks, kglad. What would be these steps..?

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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too complicated for a forum without knowledge of your system.

 

eg, do you have a way to restore your computer to a time before the problems started.

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Explorer ,
Nov 17, 2022 Nov 17, 2022

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I see. Never mind if it's too complicated.
The issue started approximately a year ago and was still the previous version of Bridge (2022).

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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It sounds like you had a disk image file containing the ramote access client, and ran it directly from that disk image. You may have an alias in your startup items and since the disk image is gone, you keep getting that error. Please screenshot and post the actual error message.

If you can't figure it out, take the computer to an Apple Store and have them look at it (or if you have Applecare, call them for help.)

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