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Unlockable, unviewable drives...

New Here ,
Dec 05, 2019 Dec 05, 2019

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Help! I unplugged my laptop from our network to take it home, and when I later plugged it back in and launched Bridge, all the remote drives and outboard hard drives appeared in the main window with lock symbols in the top right hand corner. Clicking on the drive icon just opens a Finder window, rather than Bridge. If I right-click and go 'Unlock Item' nothing happens. What's wrong? Or what am I doing wrong?

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People's Champ ,
Dec 05, 2019 Dec 05, 2019

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Which OS?

Did you reboot your machine after you logged into the network?

 

 

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New Here ,
Dec 05, 2019 Dec 05, 2019

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Thanks for the reply, jbm007

Mac OS 10.14. Yes, computer rebooted several times. Always shows this:

[cid:image001.png@01D5AB80.CA91E420]

Clicking each icon opens the drive in the Finder only.

UPDATE:

Bookmarked folders within these drives (saved as Favourites) open in Bridge as normal, but even navigating back via the breadcrumb navigation will not open these top-level drives. Each opened perfectly normally in Bridge before disconnecting the laptop from the network. It’s not the first time the laptop has been disconnected, but it is the first time this has happened in Bridge.

This is the Bridge version:

[cid:image002.png@01D5AB80.CA91E420]

Thanks in advance for any help you can offer..

MAtt 😊



Matt McArdle
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People's Champ ,
Dec 05, 2019 Dec 05, 2019

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Screen shots did not appear.

Have you check to see if the file permissions got changed on the folders?

 

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New Here ,
Dec 05, 2019 Dec 05, 2019

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Hi there,

Yes, the drives in question still have Read/write enabled for me as a user.

MAtt 😊


Matt McArdle
Graphic Designer
Marketing

CFH Docmail Ltd
Matt.McArdle@cfh.com
Tel: 01761 416311
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[cid:cfhsm1_38cb2dc8-abd7-43da-b71c-fa5a7ca642b1.jpg]


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>>[cid:DocmailLogo2017small_1a790ff3-af9d-43f1-98e9-ea27adbe7d48.jpg][cid:DotpostLogo2019_01db0e4c-17f4-42e6-b4d8-f2540ba82b21.jpg]
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CFH Docmail Ltd. St Peter's Park, Wells Road, Radstock BA3 3UP
Registered in England No. 1716891 - VAT Reg. No. GB 720 9782 23
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All email sent to or from this address will be received by the CFH email system and is subject to archival and review by someone other than the intended recipient. Any opinions expressed in this email are those of the individual and not necessarily the company. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient or person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited.

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People's Champ ,
Dec 05, 2019 Dec 05, 2019

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Have you rebooted your network router?

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New Here ,
Dec 05, 2019 Dec 05, 2019

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Hi there,

The network router hasn’t been rebooted. I am working in a fairly large organisation with a big IT infrastructure which is outside of my ability to influence. The drive on the far left in my screenshot (see previous email) called AKiTiO is however directly connected to my Mac and is showing the same lock symbol, so I’m thinking it isn’t a router issue.

MAtt 😊

Matt McArdle
Graphic Designer
Marketing

CFH Docmail Ltd
Matt.McArdle@cfh.com
Tel: 01761 416311
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[cid:cfhsm1_38cb2dc8-abd7-43da-b71c-fa5a7ca642b1.jpg]


________________________________________________________________________________

>>[cid:DocmailLogo2017small_1a790ff3-af9d-43f1-98e9-ea27adbe7d48.jpg][cid:DotpostLogo2019_01db0e4c-17f4-42e6-b4d8-f2540ba82b21.jpg]
[cid:accreditations_grey_a38972f6-9075-46e5-8bdb-5d8e5086f4b6.png]


CFH Docmail Ltd. St Peter's Park, Wells Road, Radstock BA3 3UP
Registered in England No. 1716891 - VAT Reg. No. GB 720 9782 23
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New Here ,
Dec 17, 2019 Dec 17, 2019

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I have solved the issue by resetting the preferences and deleting the cache.

 

Thanks,

 

MAtt

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