• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Updated bridge photo downloader does not recognise Iphone 11 Pro - no valid files

New Here ,
Jan 02, 2020 Jan 02, 2020

Copy link to clipboard

Copied

I updated Bridge and it gives me the no valid files message after connecting the 11 Pro phone. I had trouble with the old Bridge as well but with several tries it usually started to upload the images.  So far nothing has worked

 

TOPICS
Import and export , Problem or error

Views

241

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Jan 03, 2020 Jan 03, 2020

Copy link to clipboard

Copied

Hi there, 

 

Sorry that Bridge Photo Downloader cannot recognise your iPhone 11 Pro files. 

 

Which version of Bridge are you using? The DNG files from iPhone 11 Pro are supported in Camera Raw 12.0 and above. 

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 03, 2020 Jan 03, 2020

Copy link to clipboard

Copied

Hi Akash,

Thanks for the quick reply. I use Bridge 9.1.0 338. How do I get to Camera Raw, it is grayed out?

Gisela

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Jan 07, 2020 Jan 07, 2020

Copy link to clipboard

Copied

LATEST

Hi Gisela,

 

Sorry that the Camera Raw option is grayed out in Bridge. Would you mind purging the cache via Tools->Cache->Purge Cache.  You may also do this via a set of key combinations, see this article for more details: https://helpx.adobe.com/in/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

Let us know how ir goes. 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines