Adobe Bridge Batch Rename Freezes on Windows 10

[JTP2020]

Hi. Basically, whenever I try to do a batch rename in Adobe Bridge CC 2020 the program freezes and it doesn't rename. To shut it down I have to go to Task Manager and End Task.

Things I have tried:

- Uninstall all Adobe applications and used Adobe Cleaner

- Ctrl-Alt-Delete and cleaned preferences

- Moved files to another disk drive (including flash drive) and tried to rename there

I'm at wits end. Is there a Windows 10 security setting that might be blocking it? Ive seen mention of something like this for Mac.

Thank

[jbm007]

Do me a favor.

Go to start/administrative menu/event viewer/windows logs/application

Find the error crash log from Bridge

Select copy/copy as text from the right panel.

Post the crash report here.

J

[JTP2020]

Thanks for your response. I get three responses under Event Viewer. I think these happen wht I have to End Task because it hangs on Batch Rename. They are by source "Windows Error Reporting", "Application Hang" and then another "Windows Error Reporting." I have listed all 3 below with titles.

1st Windows Error Reporting log

Log Name: Application
Source: Windows Error Reporting
Date: 6/24/2020 10:10:02 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: JP-Main
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Bridge.exe
P2: 10.1.0.163
P3: 5ee0691d
P4: 6113
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Bridge.exe_becfb92e4e89fb77badafa8eaaea52dbb9aa0f7_edc95962_eb174145-0e8c-4104-a8f4-8b6b73eeb4c6

Analysis symbol:
Rechecking for solution: 0
Report Id: 35976590-db18-4bc9-b7f9-87b0e19e6bf2
Report Status: 4
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-24T17:10:02.845579300Z" />
<EventRecordID>54798</EventRecordID>
<Channel>Application</Channel>
<Computer>JP-Main</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>AppHangB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Bridge.exe</Data>
<Data>10.1.0.163</Data>
<Data>5ee0691d</Data>
<Data>6113</Data>
<Data>67246080</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Bridge.exe_becfb92e4e89fb77badafa8eaaea52dbb9aa0f7_edc95962_eb174145-0e8c-4104-a8f4-8b6b73eeb4c6</Data>
<Data>
</Data>
<Data>0</Data>
<Data>35976590-db18-4bc9-b7f9-87b0e19e6bf2</Data>
<Data>4</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>

Application Hang log

Log Name: Application
Source: Application Hang
Date: 6/24/2020 10:10:02 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: JP-Main
Description:
The program Bridge.exe version 10.1.0.163 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3d3c
Start Time: 01d64a4a23e96d7b
Termination Time: 4294967295
Application Path: C:\Program Files\Adobe\Adobe Bridge 2020\Bridge.exe
Report Id: 35976590-db18-4bc9-b7f9-87b0e19e6bf2
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-24T17:10:02.856582600Z" />
<EventRecordID>54799</EventRecordID>
<Channel>Application</Channel>
<Computer>JP-Main</Computer>
<Security />
</System>
<EventData>
<Data>Bridge.exe</Data>
<Data>10.1.0.163</Data>
<Data>3d3c</Data>
<Data>01d64a4a23e96d7b</Data>
<Data>4294967295</Data>
<Data>C:\Program Files\Adobe\Adobe Bridge 2020\Bridge.exe</Data>
<Data>35976590-db18-4bc9-b7f9-87b0e19e6bf2</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Top level window is idle</Data>
<Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
</EventData>
</Event>

2nd Error Reporting log

Log Name: Application
Source: Windows Error Reporting
Date: 6/24/2020 10:10:03 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: JP-Main
Description:
Fault bucket 1876912837886415207, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Bridge.exe
P2: 10.1.0.163
P3: 5ee0691d
P4: 6113
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D1.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Bridge.exe_becfb92e4e89fb77badafa8eaaea52dbb9aa0f7_edc95962_eb174145-0e8c-4104-a8f4-8b6b73eeb4c6

Analysis symbol:
Rechecking for solution: 0
Report Id: 35976590-db18-4bc9-b7f9-87b0e19e6bf2
Report Status: 268435456
Hashed bucket: 1ecd99de4315f28e6a0c224820971167
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-24T17:10:03.502605600Z" />
<EventRecordID>54800</EventRecordID>
<Channel>Application</Channel>
<Computer>JP-Main</Computer>
<Security />
</System>
<EventData>
<Data>1876912837886415207</Data>
<Data>5</Data>
<Data>AppHangB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Bridge.exe</Data>
<Data>10.1.0.163</Data>
<Data>5ee0691d</Data>
<Data>6113</Data>
<Data>67246080</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D1.tmp.WERInternalMetadata.xml</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Bridge.exe_becfb92e4e89fb77badafa8eaaea52dbb9aa0f7_edc95962_eb174145-0e8c-4104-a8f4-8b6b73eeb4c6</Data>
<Data>
</Data>
<Data>0</Data>
<Data>35976590-db18-4bc9-b7f9-87b0e19e6bf2</Data>
<Data>268435456</Data>
<Data>1ecd99de4315f28e6a0c224820971167</Data>
<Data>0</Data>
</EventData>
</Event>

[JTP2020]

Hi. Just following up on this as Adobe just sent me a remider on this. I'm finding alternatives to batch rename in bridge, but would rather not. It would be great to get it to work. Any ideas? Thanks.

[jbm007]

Sorry been out for a couple of days.

Couple of things.

Looks like you upgraded to Windows 10 2004.  NOT GOOD.

Update has alot of issues.

Here is your issue:Top level window is idle

Error Top Level Window Is Idle and other critical errors can occur when your Windows operating system becomes corrupted. Opening programs will be slower and response times will lag. When you have multiple applications running, you may experience crashes and freezes.

Try opening up a command prompt using "run as administrator" 

Then run these two programs built into your OS

sfc /scannow

and then run

DISM.exe

1. If you are running Windows 10, Windows 8.1 or Windows 8, first run the inbox Deployment Image Servicing and Management (DISM) tool prior to running the System File Checker. 

Type the following command, and then press Enter.  It may take several minutes for the command operation to be completed.

DISM.exe /Online /Cleanup-image /Restorehealth

Important: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions.

3. At the command prompt, type the following command, and then press ENTER:

Go to control panel /system/ and check everyone of your devices. Especially your Intel drivers and USB drivers. 

Manually check for new drivers.

[JTP2020]

Hi. I just want to thank you for your attention here. A month ago I tried your soloution and it seemed to work. Sorry, I didn't follow-up. However, I just today the freezing began to happen again. So, I tried your solution again a few times with a combination of restarting my computer. Finally, it seems to be working again. It's just weird and frustrating.

I actually looked at my Windows update and it looks like I haven't installed  the Windows 10 2004 update as it is still available to download. Although, I am up to date on all the minor updates.

After a quick Google search it seems the 2004 update is more stable? Do you think if I update it will help with running the Adobe applications like Bridge better? In general the Adobe applications are slower than on my Mac, even though spec wise my PC should be a better computer. Thanks.

[jbm007]

OK

Good news and bad news.

I have updated two machines to 2004

One went well.  A Dell XPS 13 2020 version laptop.

With new cumulative update that just came out; is working better then Windows 10 ver 1909

 I have a custom made Workstation that had a Intel 903 Optane  SSD internal hard drive.

Unfortunaetly Intel and Microsoft screwed up the drivers.

Spent 20 hours on the phone with Microsoft Level 3 tech support.

Hosed my entire system. Lost many apps. Had to reload ver 1909 back and reinstall everything I could.

If you elect to update you need to go into your system settinmgs and manual check each and every driver to see is its current. Don't use windows update. Manually check.

Also if you are on a laptop you need to check the properties of every driver to see if there is system power manangement control assigned to it and uncheck it.  And I mean EVERY driver on your system.

Window power management is terrible. 

Good luck we are all counting on you ...................

[jbm007]

You do all the above AFTER you done the update.

[JTP2020]

Thanks. I will give it a go...I think. My PC is one I built myself. So, will need to contemplate if I want to go through the possible pain.

[jbm007]

Make sure your video driver is the latest version from the the video card manufacturer.

I would a;so disable your virus software, and update it after you are done.

[megcb39]

I have the same problem, very annoying. 

I read through the comments below, but not sure if there was a definitive solution that came out of them? If someone has a solution would be good to get a quick summary 🙂 thanks

[JTP2020]

I'm not sure this is the definitive answer, but it seemed to help me. Although, I had to do it a second time a couple months later after the first time.

Right now, it seems to working much better. I have a feeling this may be because Windows 10 may have released updates that have allowed it to work with various software better. My PC is fully up to date with all the major releases.

[jbm007]

Good.

Glad we could help a little.