Bridge 2019 Crashing Frequently

[Iain_bru]

I updated my version of bridge last week to 2019 9.0.2.219 when deleting files it often crashes, this can be when I delete a lot of files or just a few. This forces me to Force quit and open bridge again. 

I get this when right clicking and moving to trash and also when using Command + Delete

Any help would be greatly appreciated

Iain

[ericb39592353]

Hello,

Is there any workaround / fix for this issue yet? I am getting consistent crashes of Bridge when I go to open any subfolder.

I cannot change or revert to any previous version of any software, as my apps are tightly and remotely managed, and I work in a highly secure environment. I have submitted at least 50 (now up to 52 53 54 as I type this) crash reports over the last few days and have yet to hear anything back.

My Camera Raw app looks like courtneyw98665068 above. Can't change it.

In between crashes, I have managed to save a couple of favorite folders, and have managed to save just a few of my several hundred illustrations in the Collections area.

Consistent steps followed:

• (re)Start Bridge (again)
• Wait at least two minutes
• Open a master folder containing all the files in the project
• Wait at least another two minutes to give Bridge time to 'generate previews'
• (attempt to) open the Illustrations subfolder

CRASH - Consistently!!

Is there ANYTHING that can be done?? This is the only way I have of managing my Illustrator EPS files.

Thank you for any help you can provide!

[Teja Vepakomma]

Hi Eric,

Apologies for the inconvenience. Are you using Adobe Camera RAW version 11.3? If so, please ask your Adobe Enterprise administrator to upgrade it as a known issue was fixed.

I have asked Engineering to look into your crash reports as well.

Thanks,

Teja

[ericb39592353]

I was able to get the Camera Raw version by going through PhotoShop:

It is 11.3.0.197.

Is this helpful?

One possible hint here: I've been able to get farther between crashes by turning off the Preview pane.

Thanks.

[Swati_Agarwal]

Hi Eric,

Please update your camera raw version to 11.3.1, that should solve the issue at your end.

Thanks,

Bridge Team

[ericb39592353]

Thank you!

Looks like this has fixed it. I was wrong, here.

Three hours later, it still crashes. Purging the cache seems to delay it a bit. I've sent crash reports for every crash today - that is, when a crash report window is generated. Often, it's a hard crash where the program just quits.

Edit: Two hours on from the point above, it seems to be getting more stable. It makes me wonder if it has something to do with generating thumbnails. I notice a larger frequency of crashes in folders where there are more than just one PostScript file.

[Mark_Weidman]

I am joining the quickly growing crowd who is having Bridge 2019 crash repeatedly; even when running in the background and not accessing the app.  I am running a Mac Pro OSX v10.14.6.  Yes, I have sent MANY automated Reports to Adobe, with nary a response.  I have Reset Preferences twice; which is time consuming as I have to then edit the metadata fields, etc. I read in one of the previous comments that an Adobe tech suggested the frustrated user revert to Bridge 2018; which I guess I will try.  This is beyond frustrating. sure would like to see a real fix from Adobe.

[ericb39592353]

This is complicated by the fact that Support is nine time zones away. They were kind enough to contact me, but they are UTC+1 and I am UTC-8...

They have been kind enough to contact me and ask to do a remote session; however this doesn't work for the reason above (sorry, I'm not going to come in at 0130 for this) and the second reason is that I work in a highly secure environment and allowing someone access to my computer is a non-starter.

Adobe, don't you think it's time to have staff available during working hours for one of your largest customer bases...?

[Mark_Weidman]

I followed someone else's suggestion and and took a step down to Bridge 2018; which has not crashed a single time.

[ericb39592353]

Wish I could do that. My CC subscription is managed by my IT department.

Hey Adobe, any way you can back-rev it so it installs ("updates") automatically through CC?

[Swati_Agarwal]

Hi Eric,

We had shared the steps to generate complete dump for the crash through email, could you please check and confirm if you have received the same.

Thanks,

Bridge Team

[ericb39592353]

Hello,

Yes, I did receive the instructions via email.

However, as I said before, I work in a highly secure environment, and sending materials directly from my PC to outside interests is strictly forbidden; as is allowing outside-sourced scripts to run on my machine.

Sorry, I cannot screen-share nor run your scripts on my PC.

For what it's worth, Bridge seems to be working more reliably this week.