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First week or so of using Bridge CS6 all went well, now having lots of slow downs/freezes/delays that eventually clear up (when browsing a folder of files). Once I'm able to open a file in ACR performance is fine, but this is making Bridge unsuable for workflow. Is this a known problem and is a fix coming?
JW
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Hi Folks,
You may have found this in other threads, but the following VERY SIMPLE SOLUTION worked for us.
We had exactly the same issue on Vista, we upgraded the given machine to W7, same problem.
THEN I found this fix, we implemented it, and shazam, all better.
Hope it works for you. This is taken from another thread on this forum, regarding the same topic of Bridge being slow/freezing.
Bender8472 wrote:
Unplug your network cable and see if the lag goes away.
I had the exact same problem, a 10 second lag when trying to certain tasks. After a month of troubleshooting, I finally discovered that it was, of all things, a networking problem. My company (like most companies) has a group policy in place that redirects my "Library" folders (Documents/Pictures/Videos ect) from my local drive, to a network drive. Bridge adds these locations to your "favorites" by default, and for some reason, it seems to puke all over itself if they're pointed to a place on the network.
How I fixed it
1. To make sure Bridge wasn't trying to cache to the network, I had IT stop redirecting my library locations to the network.
2. I removed any "favorites" that were pointed to a network drive.
I would try step 2 first, because I think this might have been the problem. I just had IT remove the library redirect because I my files are far too large to store on the network in the first place. It seems that IT directors don't like it when you fill up the company SAN with archived RAW files
Edit: I fogot to mention that I am on Windows 7 64bit
Message was edited by: Bender8472
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If the "very simple solution" from the post above does not work for you and you continue to have the problem that Bridge only works if you disconnect the PC from the network then here is a potential solution:
1) Deinstallation of all Adobe software from your PC
2) Run "Adobe Creative Cloud Cleaner Tool"
see also http://helpx.adobe.com/de/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
3) If you find Adobe folders in your user directory after step2 then delete them
C:\Users\username\AppData\Local\Adobe
C:\Users\username\AppData\LocalLow\Adobe
C:\Users\username\AppData\Roaming\Adobe
4) Re-install Adobe CS6
This has worked for me for over 2 months now without problems. No more hangs or crashes when using Adobe CS6 Bridge 64bit version on Win8.1
All other attempts like the "very simple solution" or "running in Vista Compatibility mode" did not solve the problem for me (see my post above from january)
When trying the Vista Compatibility mode in Win8 the Bridge worked fast but it started to crash frequently.
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johnwelshphotophilly wrote:
First week or so of using Bridge CS6 all went well, now having lots of slow downs/freezes/delays that eventually clear up (when browsing a folder of files). Once I'm able to open a file in ACR performance is fine, but this is making Bridge unsuable for workflow. Is this a known problem and is a fix coming?
The cache drive location porobably has nothing to do with problem. Many users have a seperate physical drive that they use for PS scratch disk and cache storage and in that case sometimes they are amazed at how much space it can use.
Back to original post. The slowdowns/freezes/delays you see it that when browsing files in bridge? If so, do you see the arrow spinning in lower left corner indicating files are being indexed? If so this can cause Bridge to freeze until it makes progress.
You say once you open a image in ACR it is fine. This is a seperate program so in reality you are not in Bridge anymore.
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Yes, it happens when browsing files (no indexing arrow spinning, just delay, then not responding message, then it releases). It also happens when clicking on any menu item or exiting program.
Got it - about ACR being separate.
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It appears it is looking for something, not finding it and continuing. Have you opened the Event Log in the OS clicked on the Application tab and see if there are any warnings present? If so expand and see if it give any clues.
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Found error repoting in App tab...nothing else but this regarding Bridge.
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
Problem signature:
P1: Bridge.exe
P2: 5.0.0.399
P3: 4f5ec28e
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 92bc5f73-aea9-11e1-a3c1-bcaec562d468
Report Status: 1
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Might google this and see if anything makes sense. Here is one link http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/e28d71ae-8fc8-437d-801b-c8d87d32... that give the same report.
MS responed but no solution offered. Might try the suggesitons however.
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I have the same problem with Bridge CS6 on my Win7/64Bit System. But the problem came direct after installation. CS5 works fine. Please help.
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By "same problem" does this mean you also have a file in appData that hangs? By the way this is a hidden file.
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Which can be good, I've created a new user account, the problem is solved. How can I find out which file causes this problem ?
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Go to preferences
Mac: Bridge > Preferences
Win: Edit > Preferences
Got to Cache
Empty cache
Do the same with the camera raw preferences.
Cache from a previous version might slow down a newer program.
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I just started having freezes with Bridge CS6 and Win 7 after the recent CSXS updates, but found that the Vista compatibility trick mentioned here work. Bridge was actually hung in the background and as soon as I applied the compatibility mode it immediately responded.
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HP Laptop, Windows 7 64bit.
Standard McAfee Total Protection installed and active.
370Gb+ free HDD.
Run Bridge CS6 64bit in compatibility mode for Windows Vista (Service Pack 2).
Preferences:
'Keep 100% Previews in cache' unchecked
Cache Size to maximum
Compacted Cache
Purged Cache
Removed unsed Start Up Scripts.
All working fine now, speed comparable to earlier versions of Bridge.
Didn't do any uninstall or re-installs.
Didn't create new Windows users.
At last, I can now start using Bridge again.
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thanks mitelnz for your tip im now runing my cs6 bridge (5.0.2.4 x64) on my win8 in Vista SP2 compatibility mode and works fine
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Same problems in Windows 8, looks like they really do not care.
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Vista sp2 worked for me Thanks everyone
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I have been having problems with Bridge freezing for the past week. When I selected a thumbnail with the mouse it responded immediately. If I use the mouse to select a different file it responds immediately. If I use CTRL or SHIFT and try to select multiple files there is a delay of 3-5 seconds before it selects them.
I just tried changing the compatability mode to Vista as suggested above, and it has fixed it. I'm on Windows 7. I had tried everything else, and was finding it extremely frustrating. Why does the compatability mode make a difference?
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Bridge is very fustrating. I have it on a Win 7 machine, and the program stalls, hangs, and freezes. I have tried the fixes mentioned above, but no luck. Still looking for a fix.
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Tom - What happens when you switch to compatability mode of Vista? Is it just as bad?
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I have not attempted this, I’m not familiar with the process.
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It is very simple. Go to START/ALL PROGRAMS and select the version of Bridge you want to change by right-cliking the link. Select PROPERTIES/COMPATABILITY and change to VISTA
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another Yes! to Vista emulation mode solution ... I feel bad for people out there who are probably tearing their hair out with this issue!
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I'm stumped. A few months ago I thought I had the slow Bridge CS6 issue resolved (WIN7-64) with the Vista compatability switch. Just today, old problem back. Vista compatability still set, cleared cache, etc. etc. Then I realized a folder in my favorites was on a network drive on a PC that was turned off. Started that PC then everything began working. THAT MUST BE IT! Looking for a drive it can't find. To double check, I turned off that same PC...... You guessed it. Bridge STILL works. So maybe that's not it after all. Does this give anyone a clue?
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I had the same problem as all you guys, I run Win 7 64bit and run CS6 and CC. I have just tried the registry edit (they were set to what they should have been anyway, and then the run in compatibility mode for Vista and so far it works! Amazing, so greatful to you all. Adobe SO need to get their act together on this.
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I have posted what I think may be a fix for this problem, as it also occurs in Vista Enterprise and XP Pro (SP3).
Post is here:
http://forums.adobe.com/message/5338333#5338333
Hope this helps somebody.