CS6 Bridge/Win 7 freezes

First week or so of using Bridge CS6 all went well, now having lots of slow downs/freezes/delays that eventually clear up (when browsing a folder of files). Once I'm able to open a file in ACR performance is fine, but this is making Bridge unsuable for workflow. Is this a known problem and is a fix coming?

JW

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Re: CS6 Bridge/Win 7 freezes

Add this to the problem, even clicking on drop down menus causes bridge to freeze & eventually come back to life...

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Re: CS6 Bridge/Win 7 freezes

Not a known problem.  My first guess would be interference with your anti-virus program.  Try disabling it temporally and see if that corrects the problem.  If it does you need to contact software co.

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Re: CS6 Bridge/Win 7 freezes

No luck wioth AntiVirus diable, though I did begin to notice this after update to new version of ACR (not sure if that's relevant).

Any interaction  (mouse click, keyboard arrow movement to next image, right click to open ACR) causes delay - about 6 seconds - then not repsonding message - then it evetually clears (seems to also depend on amount of images in folder).

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Re: CS6 Bridge/Win 7 freezes

Bridge that came with CS5.5 is working well...

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Re: CS6 Bridge/Win 7 freezes

You say it worked well the fist week.  What have you added, changed since then.  Major updates, software, hardware additions?

Also, check you space on HD.  Should have 10-20 % free space to work well.

Do you have seperate drive for cache?  If you have HQ thumbs enabled and save 100 % previews that can eat up a lot of space in a weeks time.

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Re: CS6 Bridge/Win 7 freezes

No major updates (only update was ACR)

HD free space 30-35%

Am unable to designate separate drive for cache (Bridge only lets me point to C:/Users...AppData etc.)

Turned off 100% previews & cleared cache, no change.

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Re: CS6 Bridge/Win 7 freezes

So in edit/preferences/cache when you try to change drive to different location is that option grayed out?

Are you running on a network?

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Re: CS6 Bridge/Win 7 freezes

It's not grayed out, but there are no other choices for drives (just desktop on C drive), it's attached to a network but all drives I work off of are local, none shared.

cache.JPG

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Re: CS6 Bridge/Win 7 freezes

I've had the same issue with windows 7 x64

Bridge CS6 (32 bit and 64 bit) hangs when opened for 20-30 seconds. Every operation after that (even clicking on the file menus) results in the same delay.

More than one operation (ie clicking on an image then trying to navigate to a folder) causes teh window to "white out" and show a "not responding" status in the title bar.

Mini-bridge in photoshop is the same.

I've tried updating the app, disabling scripts, editing ACR settings, running as admin, checking temp file paths, disabling antivirus/anti-spyware, checking firewall settings, pulling out hair, doing a rain dance, voodoo dolls and uninstalling/cleaning/re-installing the suite (production premium trial)

No effect at all

Bridge CS6 sucks right now. Please fix it Adobe

Please?

I use CS5.5 as it is and bridge is an essential part of my workflow.

I have managed to figure out a work-around though. I run the program in compatibility mode for Windows Vista (any version) and it runs fine

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Re: CS6 Bridge/Win 7 freezes

Thanks - Will give that a try, or use 5.5 (it's also essential or me workflow-wise),

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Re: CS6 Bridge/Win 7 freezes

Inakretep wrote:

Bridge CS6 sucks right now. Please fix it Adobe

Please?

I know the pain of buying a program and then not having it work.  But for Adobe to fix a problem it must first be identified.  Then it must be reproduced on Adobe's computer so fixes can be written and tried.  And it looks like you have tried  everything I can think of.

At this point all that is known is that the program does not work on a least 2 machines.  It could be something in the OS that is not playing fair as in AppHangTransient. 

Inakretep, do you also have AppHang Transient error?

If you narrow down problem be sure to post back.

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Re: CS6 Bridge/Win 7 freezes

I have completely abandoned LR because of similar - and actually worse performance - though I may try compatibilty mode with LR even though there are other UI issues that won't take me back to using it. Interesting to see if this could solve LR browsing speed issues.

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Re: CS6 Bridge/Win 7 freezes

johnwelshphotophilly wrote:

First week or so of using Bridge CS6 all went well, now having lots of slow downs/freezes/delays that eventually clear up (when browsing a folder of files). Once I'm able to open a file in ACR performance is fine, but this is making Bridge unsuable for workflow. Is this a known problem and is a fix coming?

The cache drive location porobably has nothing to do with problem.  Many users have a seperate physical drive that they use for PS scratch disk and cache storage and in that case sometimes they are amazed at how much space it can use.

Back to original post.  The slowdowns/freezes/delays you see it that when browsing files in bridge?  If so, do you see the arrow spinning in lower left corner indicating files are being indexed?  If so this can cause Bridge to freeze until it makes progress. 

You say once you open a image in ACR it is fine.  This is a seperate program so in reality you are not in Bridge anymore.

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Re: CS6 Bridge/Win 7 freezes

Yes, it happens when browsing files (no indexing arrow spinning, just delay, then not responding message, then it releases). It also happens when clicking on any menu item or exiting program.

Got it - about ACR being separate.

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Re: CS6 Bridge/Win 7 freezes

It appears it is looking for something, not finding it and continuing.  Have you opened the Event Log in the OS clicked on the Application tab and see if there are any warnings present?  If so expand and see if it give any clues.

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Re: CS6 Bridge/Win 7 freezes

Found error repoting in App tab...nothing else but this regarding Bridge.

Fault bucket , type 0

Event Name: AppHangTransient

Response: Not available

Cab Id: 0

Problem signature:

P1: Bridge.exe

P2: 5.0.0.399

P3: 4f5ec28e

P4: unknown

P5: unknown

P6: unknown

P7: unknown

P8:

P9:

P10:

Attached files:

These files may be available here:

Analysis symbol:

Rechecking for solution: 0

Report Id: 92bc5f73-aea9-11e1-a3c1-bcaec562d468

Report Status: 1

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Re: CS6 Bridge/Win 7 freezes

Might google this and see if anything makes sense.  Here is one link http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/e28d71ae-8fc8-437d-801b-c8d87d32... that give the same report. 

MS responed but no solution offered.   Might try the suggesitons however.

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Re: CS6 Bridge/Win 7 freezes

I have the same problem with Bridge CS6 on my Win7/64Bit System. But the problem came direct after installation. CS5 works fine. Please help.

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Re: CS6 Bridge/Win 7 freezes

By "same problem" does this mean you also have a file in appData that hangs?  By the way this is a hidden file.

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Re: CS6 Bridge/Win 7 freezes

Which can be good, I've created a new user account, the problem is solved. How can I find out which file causes this problem ?

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Re: CS6 Bridge/Win 7 freezes

Most Valuable Participant , Jun 10, 2012

Go to preferences

Mac: Bridge > Preferences

Win: Edit > Preferences

Got to Cache

Empty cache

Do the same with the camera raw preferences.

Cache from a previous version might slow down a newer program.

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Re: CS6 Bridge/Win 7 freezes

I just started having freezes with Bridge CS6 and Win 7 after the recent CSXS updates, but found that the Vista compatibility trick mentioned here work. Bridge was actually hung in the background and as soon as I applied the compatibility mode it immediately responded.

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