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Disappearing thumbnails

Mentor ,
Jan 29, 2018 Jan 29, 2018

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Anyone else seeing intermittent generic thumbnails in Bridge?

If I had to guess, I'd say it was a handful of the raw images I'd been working on in the previous session. I can fix them by selecting them and right-clicking Purge Cache for Selection, but it's a pain in the neck to keep doing this.

Seems to have started since moving to CC 2018.

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Mentor ,
Jan 30, 2018 Jan 30, 2018

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PS. It just happened to me again, so I found a few images' thumbnails in the cache. They're fine. For some reason, Bridge won't display perfectly good thumbnails until you purge the images' cache.

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Community Expert ,
Feb 01, 2018 Feb 01, 2018

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Is it possible you may have changed your settings for thumbnail generation? See the choices in the toolbar:

2018-02-01_10-22-34.png

Mike

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Mentor ,
Feb 01, 2018 Feb 01, 2018

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No. It's set to the same as in your screenshot.

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Mentor ,
Feb 01, 2018 Feb 01, 2018

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Here's a screenshot, in case I'm not being clear abut what I mean.

Untitled-1.jpg

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Adobe Employee ,
Apr 03, 2018 Apr 03, 2018

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Hi ,

Can you please clear all cache and try checking if it solves the issue.

In case the issue persists, please let us know what file formats are facing this issue.

Regards,

Abhishek Seth.

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Mentor ,
Apr 03, 2018 Apr 03, 2018

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Clear all cache?! We're talking about 50,000 Raw image previews to regenerate!

I've cleared the cache for individual folders. And when I see the icon instead of the thumbnail, I right-click and select 'Purge Cache for Selection'. Is that not enough?

Actually, the problem doesn't seem as bad now as when I posted this over 2 months ago. I am doing less processing at the moment, but I've only seen the placeholder once in the last couple of weeks. Can't remember if CC has been updated in that time.

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