How to Authenticate CC App Restored From Backup

[MicheleAlise]

I recently updated Bridge to the latest version, but I just can't work with the interface.

I restored my 2018 version from a back up, and now I can't acces RAW because I keep getting this error:

"Bridge activation status cannot be determined"

How can I authenticate my software and sync it with CC so I can use the full features?

Thanks!!

[John Waller]

Moved from Community Help forum.

[Lumigraphics]

You likely need to reinstall it, not restore.

[MicheleAlise]

Thanks, but the version I want is not available to re-install, only two updates backward, which has an interface that's problematic for me on many levels, hence the reason for restoring from back up.

[John Waller]

You might need to contact Adobe Customer Care:

Welcome to Adobe Customer Care! Need help?
Click the chat icon in the lower right and type "agent".

[MicheleAlise]

Thank you, I'll try that.

[Lumigraphics]

Also understand that the older version has a lot of bugs which are fixed, and will not be supported going forward.

[MicheleAlise]

I get that you're onboard with the new Bridge, but for me personally, I just find the old interface more productive. I was having no issues with my 2018 version except that it suddenly stopped opening heic files. I know it won't be supported forever, but from what I experience in the new version, I'll hold on awhile longer if I can. Thanks for your intpu tho 🙂

[jbm007]

Check the Pro Design Tools website.

They will have a link to the older version of Bridge.

[MicheleAlise]

Thanks jbm007, that sounded promising until I got an error that the installer app needs to be updated to work with my version of macOS. Something to do with it being a 32 bit app, which is strange because I selected 64 bit download. I recently updated to Catalina, so I guess this isn't going to work for me. Thank you for your suggestion.

[jbm007]

Its Apple OS verify api. It is 64 bit, but app  is not verified by Apple.

Why don't you create a VMS environment and run Mohave OS

[MicheleAlise]

It's an interesting idea..not sure how many hoops I wanna jump through, or how far back in time I'm willing to travel. A clunky Delorean seems to be what I'm stuck with either way 🙂 

[Lumigraphics]

If you are on Catalina, ONLY the newest Adobe software is compatible. Everything older is unsupported and people are having enough problems that I recommend staying on Mojave.